Answering Service

Never miss a call again!

If you’re unable to take calls, you can easily activate our professional answering service. You can then get back to the customer at a time that suits both you. The answering service can assist you with everything from a fully outsourced switchboard or flexible customer service.

Outsource your calls

If desired, you can outsource the entire switchboard to us. We can also connect the PBX to the answering service you wish to use. This means that a professional operator answers, takes messages, and connects calls. Just as if they are located in your premises, and with full insight into your active status.

Customer Service during peak times

You can also outsource more than just the calls. Through the customer service feature, the answering service becomes an extension of you and provides specific information about products, services, or other customer information. The service is especially suitable if you experience seasonal high traffic. With our service, you can easily scale up and down with both the receptionist service and customer service.

Receptionist

When you are unable to answer, are in a meeting, or have high incoming call traffic, we take the calls. We notify you via email or SMS.

Connect with webhook

To provide access to various answering services, we’ve developed a new webhook they can integrate with. By doing so, they can retrieve information from lynes, such as activity status, line state, and organizational structure.