Glossary

Prompt responses and constant availability are key to success. But how do businesses manage an ever-ringing phone system while also…

A callback is a pivotal telephony service widely adopted by businesses to significantly enhance their customer support system. This intuitive…

Call forwarding on a mobile phone means that calls are transferred to another telephone number. Calls that would have reached…

CPaaS stands for Communications Platform as a Service, a cloud-based platform that empowers businesses to integrate communication features such as…

DECT, or Digital Enhanced Cordless Telecommunications, stands as a premier standard in wireless telephony technology. Far from being confined to…

In an era where connectivity is more crucial than ever, the traditional physical SIM card in our mobile devices is…

Fixed Mobile Convergence or FMC is a telephony technology aimed at integrating mobile telephony with a company's traditional landline switchboard…

Landline or fixed telephony refers to a communication system where voice calls are transmitted through physical cables—a technology rooted in…

Mobile devices are our window to the world, but what happens when that window gets foggy indoors? Your communication isn't…

The Internet of Things, or IoT, refers to the expansive network of physical devices — ranging from household appliances to…

Derived from the Latin "omni," meaning "all," Omnichannel signifies the interconnection of all communication channels to provide a unified interface…

You may have encountered the phrase "Roam like home," but what does it actually mean?

Work From Home, often abbreviated as WFH, also known as "remote work", has gained popularity in recent years and has…

5G stands for "fifth-generation mobile networks" and is the latest standard in wireless communication. It's engineered to replace 4G LTE…

With the global rollout of 5G underway, industry experts are already looking towards the next major innovation: 6G. This isn't…