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Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...

The term Black Friday isn’t new—it has its roots in the 1950s Philadelphia, but today it signifies something completely different...

A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...

Chances are if you’re reading this, you already know what a business phone system is, so I’m gonna spare you...

Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....

Can you put a price on customer satisfaction? I mean, it’s practically priceless, right? Today, customer satisfaction is one of...

If you’re deep in a Google search for “telephony solutions,” “happier customers,” or “better internal communication” because you’re embarking on...

Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. We’ve had both a mobile-adapted...

What’s the difference between a contact center and a call center? This is a question many businesses grapple with when...

Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...

Note: This post was written in 2022. Remember that scene in the TV show “Friends” when Joey is asked, Let...

Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and you’ll find a...

IVR or Interactive Voice Response is one of the most basic functions in business phone systems. You’ve probably come across...