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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!
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News
lynes 2.6 â When AI Truly Transforms Customer Communication
lynes 2.6 transforms customer service with AI and Contact Center in one platform for smarter workflows, fewer systems and better customer experiences.
10/28/25 15:11
lynes 2.6 â When AI Truly Transforms Customer Communication
lynes 2.6 transforms customer service with AI and Contact Center in one platform for smarter workflows, fewer systems and better customer experiences.
News
Alligo-koncernen vÀljer nordisk molnlösning
Alligo vĂ€ljer lynes molnlösning â över 1 200 anvĂ€ndare fĂ„r enhetlig nordisk telefoni.
10/9/25 9:13
Alligo-koncernen vÀljer nordisk molnlösning
Alligo vĂ€ljer lynes molnlösning â över 1 200 anvĂ€ndare fĂ„r enhetlig nordisk telefoni.
Tech
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo â cleaner code, fewer bugs, and a happier development team.
9/2/25 14:56
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo â cleaner code, fewer bugs, and a happier development team.
Product
Contact Center â the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform â ready to use instantly.
8/20/25 9:41
Contact Center â the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform â ready to use instantly.
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Business Phone System â The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service â from cloud-based solutions to 24/7 AI.
8/12/25 13:52
Business Phone System â The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service â from cloud-based solutions to 24/7 AI.
Tech
Why Weâre Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
7/3/25 13:27
Why Weâre Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
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What is service level and how to utilise it?
No matter the industry or company, thereâs one thing most of us have in common: we love to throw around...
5/21/25 11:44
What is service level and how to utilise it?
No matter the industry or company, thereâs one thing most of us have in common: we love to throw around...
Other
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show âFriendsâ when Joey is asked, Let...
5/21/25 11:44
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show âFriendsâ when Joey is asked, Let...
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What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. Youâve probably come across...
5/21/25 11:44
What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. Youâve probably come across...
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What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
5/21/25 11:44
What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
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Strategy, system, or personnel â which matter most?
If youâre deep in a Google search for âtelephony solutions,â âhappier customers,â or âbetter internal communicationâ because youâre embarking on...
5/21/25 11:43
Strategy, system, or personnel â which matter most?
If youâre deep in a Google search for âtelephony solutions,â âhappier customers,â or âbetter internal communicationâ because youâre embarking on...
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Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
5/21/25 11:43
Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
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Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
5/21/25 11:43
Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
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Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Ă
berg, said, Itâs time to innovate. But before diving...
5/21/25 11:43
Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Ă
berg, said, Itâs time to innovate. But before diving...
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Mobile-adapted is not Mobile-first
Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. Weâve had both a mobile-adapted...
5/21/25 11:43
Mobile-adapted is not Mobile-first
Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. Weâve had both a mobile-adapted...
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Lynes for sales companies
Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and youâll find a...
5/21/25 11:43
Lynes for sales companies
Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and youâll find a...
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How lynes Supports Sales Organizations
Iâve worked in sales myself and the (few) times the quarterly budget didnât look as it should, of course, it...
5/21/25 11:43
How lynes Supports Sales Organizations
Iâve worked in sales myself and the (few) times the quarterly budget didnât look as it should, of course, it...
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How do you measure ROI in your business phone system
Can you put a price on customer satisfaction? I mean, itâs practically priceless, right? Today, customer satisfaction is one of...
5/21/25 11:43
How do you measure ROI in your business phone system
Can you put a price on customer satisfaction? I mean, itâs practically priceless, right? Today, customer satisfaction is one of...
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Emissions can continue to decrease, thanks to technology
Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....
5/21/25 11:43
Emissions can continue to decrease, thanks to technology
Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....
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Contact Center or Call Center, which suits you best?
Whatâs the difference between a contact center and a call center? This is a question many businesses grapple with when...
5/21/25 11:43
Contact Center or Call Center, which suits you best?
Whatâs the difference between a contact center and a call center? This is a question many businesses grapple with when...
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Call Recording for Sales Companies â Why Itâs Essential!
Recording your sales calls should a no-brainer. Why isnât this the case? Hard to tell. Maybe because this blog post,...
5/21/25 11:43
Call Recording for Sales Companies â Why Itâs Essential!
Recording your sales calls should a no-brainer. Why isnât this the case? Hard to tell. Maybe because this blog post,...
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Black Friday: How to Get Your Team Ready for the Shopping Bonanza
The term Black Friday isnât newâit has its roots in the 1950s Philadelphia, but today it signifies something completely different...
5/21/25 11:43
Black Friday: How to Get Your Team Ready for the Shopping Bonanza
The term Black Friday isnât newâit has its roots in the 1950s Philadelphia, but today it signifies something completely different...
Product
Hybrid workplace
Answer groups, fully loaded!
Chances are if youâre reading this, you already know what a business phone system is, so Iâm gonna spare you...
5/21/25 11:43
Answer groups, fully loaded!
Chances are if youâre reading this, you already know what a business phone system is, so Iâm gonna spare you...
Other
AI â What Happened Next?
Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...
5/21/25 11:43
AI â What Happened Next?
Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...
Contact us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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