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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!
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News
Alligo-koncernen väljer nordisk molnlösning
Alligo väljer lynes molnlösning – över 1 200 användare får enhetlig nordisk telefoni.
10/9/25 9:13
Alligo-koncernen väljer nordisk molnlösning
Alligo väljer lynes molnlösning – över 1 200 användare får enhetlig nordisk telefoni.
Tech
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo – cleaner code, fewer bugs, and a happier development team.
9/2/25 14:56
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo – cleaner code, fewer bugs, and a happier development team.
Product
Contact Center – the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform — ready to use instantly.
8/20/25 9:41
Contact Center – the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform — ready to use instantly.
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Business Phone System – The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service — from cloud-based solutions to 24/7 AI.
8/12/25 13:52
Business Phone System – The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service — from cloud-based solutions to 24/7 AI.
Tech
Why We’re Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
7/3/25 13:27
Why We’re Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
No items found.
What is service level and how to utilise it?
No matter the industry or company, there’s one thing most of us have in common: we love to throw around...
5/21/25 11:44
What is service level and how to utilise it?
No matter the industry or company, there’s one thing most of us have in common: we love to throw around...
Other
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show “Friends” when Joey is asked, Let...
5/21/25 11:44
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show “Friends” when Joey is asked, Let...
No items found.
What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. You’ve probably come across...
5/21/25 11:44
What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. You’ve probably come across...
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What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
5/21/25 11:44
What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
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Strategy, system, or personnel – which matter most?
If you’re deep in a Google search for “telephony solutions,” “happier customers,” or “better internal communication” because you’re embarking on...
5/21/25 11:43
Strategy, system, or personnel – which matter most?
If you’re deep in a Google search for “telephony solutions,” “happier customers,” or “better internal communication” because you’re embarking on...
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Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
5/21/25 11:43
Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
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Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
5/21/25 11:43
Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
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Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Åberg, said, It’s time to innovate. But before diving...
5/21/25 11:43
Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Åberg, said, It’s time to innovate. But before diving...
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Mobile-adapted is not Mobile-first
Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. We’ve had both a mobile-adapted...
5/21/25 11:43
Mobile-adapted is not Mobile-first
Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. We’ve had both a mobile-adapted...
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Lynes for sales companies
Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and you’ll find a...
5/21/25 11:43
Lynes for sales companies
Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and you’ll find a...
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How lynes Supports Sales Organizations
I’ve worked in sales myself and the (few) times the quarterly budget didn’t look as it should, of course, it...
5/21/25 11:43
How lynes Supports Sales Organizations
I’ve worked in sales myself and the (few) times the quarterly budget didn’t look as it should, of course, it...
No items found.
How do you measure ROI in your business phone system
Can you put a price on customer satisfaction? I mean, it’s practically priceless, right? Today, customer satisfaction is one of...
5/21/25 11:43
How do you measure ROI in your business phone system
Can you put a price on customer satisfaction? I mean, it’s practically priceless, right? Today, customer satisfaction is one of...
No items found.
Emissions can continue to decrease, thanks to technology
Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....
5/21/25 11:43
Emissions can continue to decrease, thanks to technology
Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....
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Contact Center or Call Center, which suits you best?
What’s the difference between a contact center and a call center? This is a question many businesses grapple with when...
5/21/25 11:43
Contact Center or Call Center, which suits you best?
What’s the difference between a contact center and a call center? This is a question many businesses grapple with when...
No items found.
Call Recording for Sales Companies – Why It’s Essential!
Recording your sales calls should a no-brainer. Why isn’t this the case? Hard to tell. Maybe because this blog post,...
5/21/25 11:43
Call Recording for Sales Companies – Why It’s Essential!
Recording your sales calls should a no-brainer. Why isn’t this the case? Hard to tell. Maybe because this blog post,...
No items found.
Black Friday: How to Get Your Team Ready for the Shopping Bonanza
The term Black Friday isn’t new—it has its roots in the 1950s Philadelphia, but today it signifies something completely different...
5/21/25 11:43
Black Friday: How to Get Your Team Ready for the Shopping Bonanza
The term Black Friday isn’t new—it has its roots in the 1950s Philadelphia, but today it signifies something completely different...
Product
Hybrid workplace
Answer groups, fully loaded!
Chances are if you’re reading this, you already know what a business phone system is, so I’m gonna spare you...
5/21/25 11:43
Answer groups, fully loaded!
Chances are if you’re reading this, you already know what a business phone system is, so I’m gonna spare you...
Other
AI – What Happened Next?
Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...
5/21/25 11:43
AI – What Happened Next?
Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...
Product
5 Features Sales Managers Appreciate in lynes!
As a sales manager, you have the ultimate responsibility for your salespeople’s performance, ensuring they’re happy, developing, and performing at...
5/21/25 11:43
5 Features Sales Managers Appreciate in lynes!
As a sales manager, you have the ultimate responsibility for your salespeople’s performance, ensuring they’re happy, developing, and performing at...
Contact us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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