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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!

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Telephony

Improve your customer service with Conversation Intelligence

Customer service is the heart of most businesses — the place where relationships are built, trusts are built and loyalty is born. But let's be honest: meeting customer expectations every...
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Collaboration & Productivity

What is Conversational Intelligence (CI)

Imagine you’re at a party, trying to juggle conversations with your friends, a stranger who loves talking about their cat...
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Other

AI Hackathon in Norrköping

The AI boom has been a reality for a while now, and we’re probably somewhere around the ‘Peak of Inflated Expectations’ if we go by Gartner’s Hype Cycle.
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Collaboration & Productivity

What is service level and how to utilise it?

No matter the industry or company, there’s one thing most of us have in common: we love to throw around...
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Product

5 Features Sales Managers Appreciate in lynes!

As a sales manager, you have the ultimate responsibility for your salespeople’s performance, ensuring they’re happy, developing, and performing at...
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Collaboration & Productivity

How lynes Supports Sales Organizations

I’ve worked in sales myself and the (few) times the quarterly budget didn’t look as it should, of course, it...
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Collaboration & Productivity

4 Unique Features that will Streamline Your Customer Service

I’ve mentioned several times in this blog how crucial it is for companies to provide their staff with the right...
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Collaboration & Productivity

4 Benefits of a Telephony System That Promotes Collaboration

Have you ever googled a recipe and ended up on an American page with the sought-after dish? First, you have...
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Product

What are Call Logs and what are they used for?

The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
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Telephony

Call Recording for Sales Companies – Why It’s Essential!

Recording your sales calls should a no-brainer. Why isn’t this the case? Hard to tell. Maybe because this blog post,...
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News

Our thoughts on lynes 2.0

Last week, we released Lynes 2.0, and as our CPO, Johan Åberg, said, It’s time to innovate. But before diving...
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Other

AI – What Happened Next?

Almost exactly a year ago, I published a blog post about AI, and a lot has happened since then. Besides...
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Collaboration & Productivity

Black Friday: How to Get Your Team Ready for the Shopping Bonanza

The term Black Friday isn’t new—it has its roots in the 1950s Philadelphia, but today it signifies something completely different...
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Product

Reasons to analyze your call pattern

A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
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Product

Answer groups, fully loaded!

Chances are if you’re reading this, you already know what a business phone system is, so I’m gonna spare you...
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News

Emissions can continue to decrease, thanks to technology

Telia recently released an emissions report showing that travel within the county (Stockholm, Sweden) has decreased by 21% since 2019....
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Telephony

How do you measure ROI in your business phone system

Can you put a price on customer satisfaction? I mean, it’s practically priceless, right? Today, customer satisfaction is one of...
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