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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!
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Tech
Customer Engagement
Your next customer service hire never calls in sick
Voice is the channel customers turn to when it truly matters. How to scale customer service with AI receptionist and AI support agent, without hiring.
5/20/26 8:37
Your next customer service hire never calls in sick
Voice is the channel customers turn to when it truly matters. How to scale customer service with AI receptionist and AI support agent, without hiring.
Customer Engagement
Call center vs contact center
Call centers handle phone calls only; contact centers manage multiple channels for a seamless customer experience.
5/3/26 18:43
Call center vs contact center
Call centers handle phone calls only; contact centers manage multiple channels for a seamless customer experience.
Customer Engagement
How much does a contact center cost
Contact center pricing varies with features and number of agents, typically $25â$150 per agent per month.
5/3/26 18:32
How much does a contact center cost
Contact center pricing varies with features and number of agents, typically $25â$150 per agent per month.
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How to choose a contact center system
Checklist for choosing a contact center system: channels, AI, scalability, usability, reporting, integrations and vendor support.
5/3/26 18:22
How to choose a contact center system
Checklist for choosing a contact center system: channels, AI, scalability, usability, reporting, integrations and vendor support.
Customer Engagement
What is omnichannel customer service
Omnichannel customer service delivers a seamless experience across channels, boosting efficiency and satisfaction.
5/3/26 18:07
What is omnichannel customer service
Omnichannel customer service delivers a seamless experience across channels, boosting efficiency and satisfaction.
News
Swedish AI-native UCaaS platform lynes signs strategic channel deal with Telenor to power bussiness communication
Lynes and Telenor enter into partnership to offer AI-based business communications and drive growth.
4/22/26 10:30
Swedish AI-native UCaaS platform lynes signs strategic channel deal with Telenor to power bussiness communication
Lynes and Telenor enter into partnership to offer AI-based business communications and drive growth.
Other
Carla
With lynes, Carla has gained a phone system that is easy to use, easy to integrate and built for a digital and growing business.
12/12/25 8:44
Carla
With lynes, Carla has gained a phone system that is easy to use, easy to integrate and built for a digital and growing business.
Other
KvÀnum kök
KvÀnum kök got a stable and modern switching solution with lynes that provides better control, smoother working days and a collaboration that really feels good.
11/23/25 18:18
KvÀnum kök
KvÀnum kök got a stable and modern switching solution with lynes that provides better control, smoother working days and a collaboration that really feels good.
Other
Oilmek AB
With lynes, Oilmek has gained full control over telephony and customer flows. Mobile First, Teams integration and easy management make everyday life more efficient for the entire organization.
11/12/25 8:21
Oilmek AB
With lynes, Oilmek has gained full control over telephony and customer flows. Mobile First, Teams integration and easy management make everyday life more efficient for the entire organization.
Other
easytryck
easytryck reduced delivery related questions by 46% with lynes Conversation Intelligence. Automatic labels and analysis gave them full control and insights.
11/10/25 10:02
easytryck
easytryck reduced delivery related questions by 46% with lynes Conversation Intelligence. Automatic labels and analysis gave them full control and insights.
News
lynes 2.6 â When AI Truly Transforms Customer Communication
lynes 2.6 transforms customer service with AI and Contact Center in one platform for smarter workflows, fewer systems and better customer experiences.
10/28/25 15:11
lynes 2.6 â When AI Truly Transforms Customer Communication
lynes 2.6 transforms customer service with AI and Contact Center in one platform for smarter workflows, fewer systems and better customer experiences.
News
Alligo Group Selects Nordic Cloud Solution
Alligo chooses lyne's cloud solution â over 1,200 users receive unified Nordic telephony.
10/9/25 9:13
Alligo Group Selects Nordic Cloud Solution
Alligo chooses lyne's cloud solution â over 1,200 users receive unified Nordic telephony.
Tech
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo â cleaner code, fewer bugs, and a happier development team.
9/2/25 14:56
From 60 Repos to One: How We Simplified Development with a Monorepo at Lynes
From 60+ repos to a monorepo â cleaner code, fewer bugs, and a happier development team.
Product
Contact Center â the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform â ready to use instantly.
8/20/25 9:41
Contact Center â the hub of modern customer service
Modernize your customer service with a contact center that brings together telephony, chat and AI in one platform â ready to use instantly.
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Business Phone System â The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service â from cloud-based solutions to 24/7 AI.
8/12/25 13:52
Business Phone System â The Complete Guide
Discover how a modern PBX can elevate your communications, save time, and elevate service â from cloud-based solutions to 24/7 AI.
Tech
Why Weâre Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
7/3/25 13:27
Why Weâre Moving Away from RDS
We're switching from RDS to our own PostgreSQL on Kubernetes for faster and more cost-effective call log searches.
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What is service level and how to utilise it?
No matter the industry or company, thereâs one thing most of us have in common: we love to throw around...
5/21/25 11:44
What is service level and how to utilise it?
No matter the industry or company, thereâs one thing most of us have in common: we love to throw around...
Other
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show âFriendsâ when Joey is asked, Let...
5/21/25 11:44
What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.
Note: This post was written in 2022. Remember that scene in the TV show âFriendsâ when Joey is asked, Let...
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What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. Youâve probably come across...
5/21/25 11:44
What's an IVR? (Interactive Voice Response)
IVR or Interactive Voice Response is one of the most basic functions in business phone systems. Youâve probably come across...
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What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
5/21/25 11:44
What are Call Logs and what are they used for?
The more calls you make and receive, the more data you gather for data-driven decisions. These decisions can lead to...
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Strategy, system, or personnel â which matter most?
If youâre deep in a Google search for âtelephony solutions,â âhappier customers,â or âbetter internal communicationâ because youâre embarking on...
5/21/25 11:43
Strategy, system, or personnel â which matter most?
If youâre deep in a Google search for âtelephony solutions,â âhappier customers,â or âbetter internal communicationâ because youâre embarking on...
No items found.
Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
5/21/25 11:43
Reasons to analyze your call pattern
A good customer experience have been crucial since the dawn of time. We have all seen the old cave paints...
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Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
5/21/25 11:43
Operator Connect vs Direct Routing
Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
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Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Ă
berg, said, Itâs time to innovate. But before diving...
5/21/25 11:43
Our thoughts on lynes 2.0
Last week, we released Lynes 2.0, and as our CPO, Johan Ă
berg, said, Itâs time to innovate. But before diving...
Contact us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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