Blog
Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!
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Customer Engagement
What is a ticketing system and who needs one?
How a ticketing system works, when you need one and why the phone should be part of it.
11/1/26 20:18
What is a ticketing system and who needs one?
How a ticketing system works, when you need one and why the phone should be part of it.
Customer Engagement
Customer service vs support: what actually sets them apart?
Customer service vs support: what sets them apart and how to make both work in the same team.
11/1/26 20:16
Customer service vs support: what actually sets them apart?
Customer service vs support: what sets them apart and how to make both work in the same team.
Customer Engagement
What does SLA mean in customer service? Promises that hold
What an SLA in customer service means, what it should contain and how to keep the promise when queues build.
11/1/26 20:16
What does SLA mean in customer service? Promises that hold
What an SLA in customer service means, what it should contain and how to keep the promise when queues build.
Customer Engagement
What is first call resolution and why does it matter?
First call resolution explained: how to calculate FCR, what good looks like and how to raise it.
11/1/26 20:14
What is first call resolution and why does it matter?
First call resolution explained: how to calculate FCR, what good looks like and how to raise it.
Customer Engagement
Contact center vs helpdesk: what is the actual difference?
Contact center vs helpdesk: how they differ and how to tell which one your team actually needs.
11/1/26 20:11
Contact center vs helpdesk: what is the actual difference?
Contact center vs helpdesk: how they differ and how to tell which one your team actually needs.
Telephony
Best business phone plans for small businesses: what to insist on
Seven requirements that help small businesses choose a phone plan for everyday work, not the headline price.
10/2/26 9:21
Best business phone plans for small businesses: what to insist on
Seven requirements that help small businesses choose a phone plan for everyday work, not the headline price.
Telephony
Hybrid workplace
Mobility for businesses: when the office fits in your pocket
What mobility means for telephony, teamwork and customer service, and how to make it work in practice.
10/2/26 9:18
Mobility for businesses: when the office fits in your pocket
What mobility means for telephony, teamwork and customer service, and how to make it work in practice.
Telephony
What to include in a business phone plan: the basics and the extras
The basics, the link to the phone system and the extras: what a business phone plan should include.
10/2/26 9:16
What to include in a business phone plan: the basics and the extras
The basics, the link to the phone system and the extras: what a business phone plan should include.
Telephony
How to choose the right business phone plan: seven questions to ask
Seven questions that help you choose a business phone plan on what it does every day, not just on what it costs.
10/2/26 9:13
How to choose the right business phone plan: seven questions to ask
Seven questions that help you choose a business phone plan on what it does every day, not just on what it costs.
Telephony
Business phone plans for growing companies: a practical guide
What a business phone plan needs to handle as your company grows, and why the mobile and the phone system belong together.
10/2/26 9:10
Business phone plans for growing companies: a practical guide
What a business phone plan needs to handle as your company grows, and why the mobile and the phone system belong together.
News
Nestit Group selects Lynes for telephony, phone system and contact center with built-in AI
Nestit Group selects Lynes as its platform for telephony, phone system and contact center with built-in AI.
9/14/26 8:34
Nestit Group selects Lynes for telephony, phone system and contact center with built-in AI
Nestit Group selects Lynes as its platform for telephony, phone system and contact center with built-in AI.
Telephony
Can you record phone calls at work? How to do it the GDPR way (2026)
Can you record phone calls at work? How the law works, the GDPR requirements and retention, plus a quotable checklist for businesses.
6/22/26 14:55
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Can you record phone calls at work? How to do it the GDPR way (2026)
Can you record phone calls at work? How the law works, the GDPR requirements and retention, plus a quotable checklist for businesses.
Customer Engagement
AI in customer service ROI: how to calculate the value
Where the return on AI in customer service comes from, what it costs, and how to calculate ROI for your business.
6/17/26 13:18
AI in customer service ROI: how to calculate the value
Where the return on AI in customer service comes from, what it costs, and how to calculate ROI for your business.
Customer Engagement
How to combine AI and human support
How AI and human support share the work, and how to make the handover smooth so the customer always gets the right help.
6/17/26 11:28
How to combine AI and human support
How AI and human support share the work, and how to make the handover smooth so the customer always gets the right help.
Customer Engagement
Can AI replace customer service?
Can AI replace customer service? What AI handles, what it doesn't, and why the future is AI and people together.
6/17/26 11:19
Can AI replace customer service?
Can AI replace customer service? What AI handles, what it doesn't, and why the future is AI and people together.
Customer Engagement
When to use AI in customer service
Where AI helps most in customer service, where a person is better, and how to decide where the line goes.
6/17/26 11:13
When to use AI in customer service
Where AI helps most in customer service, where a person is better, and how to decide where the line goes.
Customer Engagement
AI support agent for customer service: what it is and what it solves
What an AI support agent is, what it solves in customer service, and how it takes load off the team without replacing it.
6/17/26 11:10
AI support agent for customer service: what it is and what it solves
What an AI support agent is, what it solves in customer service, and how it takes load off the team without replacing it.
Customer Engagement
5 common customer service mistakes (and how to avoid them)
The five most common customer service mistakes and how to avoid them, from poor measurement to forgotten follow-up.
6/17/26 10:59
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5 common customer service mistakes (and how to avoid them)
The five most common customer service mistakes and how to avoid them, from poor measurement to forgotten follow-up.
Customer Engagement
How to measure customer service the right way
Which customer service metrics actually matter, why many measure the wrong things, and how to get numbers you can act on.
6/17/26 10:55
How to measure customer service the right way
Which customer service metrics actually matter, why many measure the wrong things, and how to get numbers you can act on.
Customer Engagement
Contact center pricing: how to compare the cost fairly
Pricing models, hidden costs and how to compare contact center pricing fairly based on your own usage.
6/17/26 10:37
Contact center pricing: how to compare the cost fairly
Pricing models, hidden costs and how to compare contact center pricing fairly based on your own usage.
Customer Engagement
Contact center for small businesses: when you need one and how to start
When a small business needs a contact center, what it costs and how to get started without a whole customer service department.
6/17/26 10:34
Contact center for small businesses: when you need one and how to start
When a small business needs a contact center, what it costs and how to get started without a whole customer service department.
Customer Engagement
How to choose the best contact center system for your business
How to compare contact center systems and pick the right one for your business, without paying for features no one uses.
6/17/26 9:47
How to choose the best contact center system for your business
How to compare contact center systems and pick the right one for your business, without paying for features no one uses.
News
UC Nordic Growth Certificate: Proof Our AI Bet Is Delivering
Lynes earns the UC Nordic Growth Certificate, independent proof that our AI bet is delivering.
6/5/26 7:54
UC Nordic Growth Certificate: Proof Our AI Bet Is Delivering
Lynes earns the UC Nordic Growth Certificate, independent proof that our AI bet is delivering.
Telephony
Phone System vs Contact Centre: What Is the Difference?
Phone system or contact centre? How they differ and how to know which your business needs.
6/1/26 12:50
Phone System vs Contact Centre: What Is the Difference?
Phone system or contact centre? How they differ and how to know which your business needs.
Contact us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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