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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!
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Telephony
Can you record phone calls at work? How to do it the GDPR way (2026)
Can you record phone calls at work? How the law works, the GDPR requirements and retention, plus a quotable checklist for businesses.
6/22/26 14:55
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Can you record phone calls at work? How to do it the GDPR way (2026)
Can you record phone calls at work? How the law works, the GDPR requirements and retention, plus a quotable checklist for businesses.
Customer Engagement
AI in customer service ROI: how to calculate the value
Where the return on AI in customer service comes from, what it costs, and how to calculate ROI for your business.
6/17/26 13:18
AI in customer service ROI: how to calculate the value
Where the return on AI in customer service comes from, what it costs, and how to calculate ROI for your business.
Customer Engagement
How to combine AI and human support
How AI and human support share the work, and how to make the handover smooth so the customer always gets the right help.
6/17/26 11:28
How to combine AI and human support
How AI and human support share the work, and how to make the handover smooth so the customer always gets the right help.
Customer Engagement
Can AI replace customer service?
Can AI replace customer service? What AI handles, what it doesn't, and why the future is AI and people together.
6/17/26 11:19
Can AI replace customer service?
Can AI replace customer service? What AI handles, what it doesn't, and why the future is AI and people together.
Customer Engagement
When to use AI in customer service
Where AI helps most in customer service, where a person is better, and how to decide where the line goes.
6/17/26 11:13
When to use AI in customer service
Where AI helps most in customer service, where a person is better, and how to decide where the line goes.
Customer Engagement
AI support agent for customer service: what it is and what it solves
What an AI support agent is, what it solves in customer service, and how it takes load off the team without replacing it.
6/17/26 11:10
AI support agent for customer service: what it is and what it solves
What an AI support agent is, what it solves in customer service, and how it takes load off the team without replacing it.
Customer Engagement
5 common customer service mistakes (and how to avoid them)
The five most common customer service mistakes and how to avoid them, from poor measurement to forgotten follow-up.
6/17/26 10:59
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5 common customer service mistakes (and how to avoid them)
The five most common customer service mistakes and how to avoid them, from poor measurement to forgotten follow-up.
Customer Engagement
How to measure customer service the right way
Which customer service metrics actually matter, why many measure the wrong things, and how to get numbers you can act on.
6/17/26 10:55
How to measure customer service the right way
Which customer service metrics actually matter, why many measure the wrong things, and how to get numbers you can act on.
Customer Engagement
Contact center pricing: how to compare the cost fairly
Pricing models, hidden costs and how to compare contact center pricing fairly based on your own usage.
6/17/26 10:37
Contact center pricing: how to compare the cost fairly
Pricing models, hidden costs and how to compare contact center pricing fairly based on your own usage.
Customer Engagement
Contact center for small businesses: when you need one and how to start
When a small business needs a contact center, what it costs and how to get started without a whole customer service department.
6/17/26 10:34
Contact center for small businesses: when you need one and how to start
When a small business needs a contact center, what it costs and how to get started without a whole customer service department.
Customer Engagement
How to choose the best contact center system for your business
How to compare contact center systems and pick the right one for your business, without paying for features no one uses.
6/17/26 9:47
How to choose the best contact center system for your business
How to compare contact center systems and pick the right one for your business, without paying for features no one uses.
News
UC Nordic Growth Certificate: Proof Our AI Bet Is Delivering
Lynes earns the UC Nordic Growth Certificate, independent proof that our AI bet is delivering.
6/5/26 7:54
UC Nordic Growth Certificate: Proof Our AI Bet Is Delivering
Lynes earns the UC Nordic Growth Certificate, independent proof that our AI bet is delivering.
Telephony
Phone System vs Contact Centre: What Is the Difference?
Phone system or contact centre? How they differ and how to know which your business needs.
6/1/26 12:50
Phone System vs Contact Centre: What Is the Difference?
Phone system or contact centre? How they differ and how to know which your business needs.
Telephony
VoIP for Business: How It Works and What You Gain
What VoIP is, how it works, and why more businesses are switching to it.
6/1/26 11:50
VoIP for Business: How It Works and What You Gain
What VoIP is, how it works, and why more businesses are switching to it.
Telephony
Cloud PBX vs Traditional PBX: Which Should You Choose?
Cloud PBX or traditional PBX? An honest comparison of cost, flexibility and features.
6/1/26 11:39
Cloud PBX vs Traditional PBX: Which Should You Choose?
Cloud PBX or traditional PBX? An honest comparison of cost, flexibility and features.
Telephony
Product
AI Receptionist for Business: What It Is and Why It Matters
An AI receptionist for business that is never off duty, always answers, and never misses a call.
5/22/26 18:54
AI Receptionist for Business: What It Is and Why It Matters
An AI receptionist for business that is never off duty, always answers, and never misses a call.
Customer Engagement
Tech
AI in Customer Service: 5 Real-World Examples
Five real scenarios showing how AI works in customer service, step by step.
5/22/26 18:48
AI in Customer Service: 5 Real-World Examples
Five real scenarios showing how AI works in customer service, step by step.
Customer Engagement
Tech
How Much of Customer Service Can AI Actually Automate?
How much of your customer service can AI genuinely handle? The honest answer.
5/22/26 18:40
How Much of Customer Service Can AI Actually Automate?
How much of your customer service can AI genuinely handle? The honest answer.
Customer Engagement
Tech
AI Chatbot vs AI Agent: Which One Does Your Customer Service Need?
Chatbot or AI agent? Two different tools for customer service, explained.
5/22/26 17:38
AI Chatbot vs AI Agent: Which One Does Your Customer Service Need?
Chatbot or AI agent? Two different tools for customer service, explained.
Customer Engagement
Tech
What Is an AI Agent and What Can It Do?
An AI agent understands, decides and acts without manual steering. Learn when it creates the most value and how lynes implements it.
5/22/26 17:33
What Is an AI Agent and What Can It Do?
An AI agent understands, decides and acts without manual steering. Learn when it creates the most value and how lynes implements it.
Tech
Customer Engagement
Your next customer service hire never calls in sick
Voice is the channel customers turn to when it truly matters. How to scale customer service with AI receptionist and AI support agent, without hiring.
5/20/26 8:37
Your next customer service hire never calls in sick
Voice is the channel customers turn to when it truly matters. How to scale customer service with AI receptionist and AI support agent, without hiring.
Customer Engagement
Call center vs contact center
Call centers handle phone calls only; contact centers manage multiple channels for a seamless customer experience.
5/3/26 18:43
Call center vs contact center
Call centers handle phone calls only; contact centers manage multiple channels for a seamless customer experience.
Customer Engagement
How much does a contact center cost
Contact center pricing varies with features and number of agents, typically $25–$150 per agent per month.
5/3/26 18:32
How much does a contact center cost
Contact center pricing varies with features and number of agents, typically $25–$150 per agent per month.
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How to choose a contact center system
Checklist for choosing a contact center system: channels, AI, scalability, usability, reporting, integrations and vendor support.
5/3/26 18:22
How to choose a contact center system
Checklist for choosing a contact center system: channels, AI, scalability, usability, reporting, integrations and vendor support.
Contact us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
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