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Business Phone System A.I Video Conference & Phone Conference Collaboration Administration Contact Center

Market-Leading Business Phone System

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

We've built our UCaaS-solution with a Bring-Your-Own-Device (BYOD) type of mindset, which means that you and your clients can use your own devices together with our UCaaS-solution. Regardless of which, our software works just as great. You and your clients can quickly administer the switchboard directly through your mobile application without any complications.

Business Phone System

Video conference

Development talks, meetings or interviews? lynes provides you with stable, noise-free and full HD video meetings and video conferencing. Creating and connecting to meetings is easy and hassle-free. In addition, you can easily switch from an ongoing teleconference to video conferencing. If you want to visualize an idea or process, you can easily share your screen during the video conference.

IVR

An IVR ensures that your calls go to the right department from the start. Our IVR is easy to manage and can be easily tailored to your needs.

Personal IVR

In lynes you can activate a personal IVR, it can be used to access the function “Press X to get to gear” and much more.

Cost centres

With our built-in cost centers function, you can easily create a clear invoice according to your wishes and set cost centers.

SMS

If you want to be able to send SMS to one or more people at the same time, then these are the features for you. For example, you can send SMS from a response group with its own sender to a contact group or number.

Shared contacts

With us, you can easily keep track of your common contacts at the company by creating shared contacts in different groups. You can create several different groups with shared contacts and give access to those who need it!

Workday settings

Make your workday even more efficient with Lynes' smart workday settings that make sure you always have the right reference in the app.

Noise Reduction

Disturbing background noise in conversations and conferences? Not with lynes! Activate our built-in noise cancellation and you'll remove much of the disturbed light whether you're working at home, in the office or in a café.

Call log

Get a clear overview of all your conversations! The call log in lynes is filled with all your data and you can easily find calls for users, response groups and even recordings!

Call recording

Record all your conversations, or just some, it's up to you! With our call recording service, you can choose automatic recording or manual, you can also choose to record some response groups while others are not recorded. The flexible service is easy to administer and it is done just as easily in the mobile as in the computer and of course it complies with MiFID II

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Text to speech

With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.

Opening hours

In lynes, you can easily schedule and update your opening hours with just a few taps. And you update them just as easily, no matter where you are.

VoIP (Voice over IP)

With VoIP, you can easily use all the switching features you're used to, even if you don't have coverage or you're in a country with expensive call rates. Call, have telephone or video conferences, and make video calls. VoIP is fully integrated into the switch, meaning you won't miss out on any services while using it.

Audio in HD quality

lynes offers an audio experience out of the ordinary - gone are the nicks and noise. We use the latest technology for qualitative transmission of voice data, which means that you and your callers always have a call experience with good sound quality. In addition, the sound maintains the same high quality, regardless of whether you use your computer, mobile phone or tablet to make calls.

Voicemail

The voicemail in lynes gives you the same functionality as the voicemail you are used to. You also get a visual overview of your messages and choose which messages you want to listen to, save or delete — and in what order.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Line status

Is your colleague busy or available? With lynes, you always have full track of your colleagues and their line status whether they are in a call, video call, telephone, or video conference. This means that you, or your receptionist, always see in real time whether the person is on call or not before a call is forwarded. You'll see line status whether you're using lynes on your mobile, tablet, or computer.

Call Forwarding

Forward your calls manually or via activity control from your computer, mobile, or tablet.

Activity status

Changing your Activity status in lynes is super easy and can be done just as well from your mobile phone, tablet or computer. The reference always changes in real time.

Number display

Exchange number, mobile or landline direct number? In lynes, you and your colleagues easily choose for themselves which numbers to display outwardly - and when.

Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!

Business Phone System

Business Phone System that is easy to use and easy to administer. Our smart app helps you take full control of all your calls — whether you want to answer them or not. The built-in self-service makes it easy to adjust, add and remove opening hours, response groups, and IVR menus.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Dashboard

Our dashboard will be your new best friend, never ever has it been so easy to view and monitor response groups in real time. How is the group performing, how many customers are in the queue and have you followed up on all the calls? All these questions and many more can be easily answered by looking in our built-in dashboard.

Artificial Intelligence

Transcription

Free up time by allowing lynes to transcribe voice messages, allowing you to read short summaries instead of listening to the entire recording. We allow AI technology to analyze messages left and thus generate all your voice messages in text format. But don't worry, you can of course still listen to the audio file if necessary.

Text to speech

With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.

Generate image

You can personalize your own avatar and background image with our built-in image generator.

Rephrase text

Sloppy, stressed or lazy? There are various reasons for needing help with better writing messages. With the help of AI, you get, among other things, the ability to rephrase, expand or make the text more formal.

Translate messages

Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!

Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!

Video Conference & Phone Conference

Outlook add-in

Our smart Outlook add-in enables you to book a Lynes conference directly through Outlook.

Phone conference

Creating a conference call in lynes is very simple and you can create it directly from your mobile, tablet or computer. It takes just a few keystrokes and you can easily invite both internal and external participants. You can also create a conference through an ongoing call.

Collaboration

Group chat

With lynes it's lynes to create a group chat with your colleagues and even external participants. It gives you digital workspace for you, your colleagues, partners, and customers. From there you can conduct video conferences, share your screen, and share files.

Chat

Do you want to quickly and easily get input from one or more colleagues? In the built-in chat, you can easily create different channels for chatting, sharing files and exchanging ideas. It becomes a single place for messaging where you can easily communicate with individual colleagues, departments or the entire company. The chat also reduces the amount of internal email and all messages are searchable.

Screen sharing

Screen sharing simply means that you share the content on your screen with others. lynes has a built-in and safe feature for this and you do not have to use third-party solutions.

Share documents

With lynes, you can streamline your internal work by sharing files in the conversations that affect them. In addition, when you share files and documents, you can add important context that you don't get when browsing folders. This will also make it easier to find the file.

Lynes Survey

With lynes Survey, you can conduct everything from simple customer surveys to more advanced studies. Our survey tool is built into lynes and you can create a survey directly on your mobile!

Shared contacts

With us, you can easily keep track of your common contacts at the company by creating shared contacts in different groups. You can create several different groups with shared contacts and give access to those who need it!

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Administration

Self-service

To facilitate the administration of your telephony in lynes, we have created a smart and user-friendly self-service that is available in the app. In the self-service, which is always included in your subscription, you can easily manage settings, keep track of your subscriptions and manage users. Together with our fast support, it keeps your lead times down and simplifies for you as a customer.

Opening hours

In lynes, you can easily schedule and update your opening hours with just a few taps. And you update them just as easily, no matter where you are.

Contact Center

SMS

If you want to be able to send SMS to one or more people at the same time, then these are the features for you. For example, you can send SMS from a response group with its own sender to a contact group or number.

Web chat

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.

Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.

Tickets

To keep track of your Contact Center, we have created a case management system that underpins all other functionality. With a Contact Center from Lynes, you get a better handle on all your matters.

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