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Personal IVR
You can create a personal IVR activity, which you can use for the “Press X to use” function and much more.
Control your calls your way
With Personal IVR in lynes, you have full control over how incoming calls are received and routed. Combine professional voice messages, flexible menu options, and simple administration – all in the same platform as the rest of your telephony.
Create professional messages – no recording required
Forget about complicated audio recordings. With lynes, you can simply write your message, choose a voice and language, and get a ready-to-use audio file in seconds. Perfect for everything from welcome greetings to menu options.
- Automatically generate audio with Text-to-Speech
- Choose from multiple languages and voices
- Update messages quickly for campaigns, holidays, or schedule changes
Customize menu options for the best customer experience
Tailor your IVR menu to fit your company’s needs. Whether you want to route calls to the right department, offer self-service, or provide quick access to information, you can easily manage it all in lynes.
- Add, remove, or change menu options at any time
- Connect directly to answer groups, voicemails, or external numbers
- Customize call flows for different times of day or days of the week
Plan and schedule changes
With built-in scheduling, you can decide exactly when IVR messages should change — ideal for holiday periods, seasonal hours, or temporary updates.
- Manage and schedule directly in the app
- Works seamlessly on mobile, tablet, and desktop
- Get a clear overview of all active and upcoming changes
lynes Personal IVR gives you complete flexibility to deliver a smooth and professional caller experience — every time.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
You make all changes directly in lynes from your mobile or PC, without having to contact support.
Yes, you can schedule future deviations such as holidays, holidays or temporary opening hours.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
IVR
An IVR ensures that your calls go to the right department from the start. Our IVR is easy to manage and can be easily tailored to your needs.
IVR
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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