Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!
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Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!

Prata med sälj

Erbjud bättre service

Satisfied customers
Sometimes there is neither the time nor the desire to sit and wait in a telephone queue, which is why we have developed callback in lynes to ensure that even these customers are satisfied once they get help. As a caller, you choose to be called, wait for your turn and then you will be called and get help with your case.
Ingen hantering
Automatiska återuppringningar sker direkt när det blir kundens tur, vilket minskar risken för missade samtal.
Anpassat för er
Välj manuell eller automatisk callback och ställ in ringstrategier och bekräftelser som passar era behov.

Bekräftelse-SMS

Skicka automatiskt ett bekräftelse-SMS till kunden när en callback-begäran registrerats.

Anpassad ringstrategi

Välj hur agenter ska hantera callback-samtalen, inklusive ringordning och maximala väntetider.

Callback-typer

Stöd för både manuell callback via samtalsloggen och automatisk callback som sköts helt av systemet.

FAQ

Hur fungerar den automatiska callbacken?
Kan vi anpassa meddelanden till kunderna?

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Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
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