Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!
Fill in your details and we'll get back to you!
Talk to sales

Satisfied customers
Sometimes there is neither the time nor the desire to sit and wait in a telephone queue, which is why we have developed callback in lynes to ensure that even these customers are satisfied once they get help. As a caller, you choose to be called, wait for your turn and then you will be called and get help with your case.

Manual Callback

If you choose manual callback, the calls in your call log will be marked with an icon. Once handled, it is marked as followed in the log. This type of callback is most often recommended for companies with lower numbers of incoming calls.

Automatic Callback

With the automatic callback feature, the system will automatically initiate a call to the agents when it is the customer's turn. Before the call to the customer starts, the agent will hear a voice message.

Flexible installation

We have developed two types of callbacks, one manual and one automatic. Both are packed with smart settings so you can customize it to your needs. You can set, among other things, call strategy, waiting time & SMS confirmations

FAQ

No items found.

Related features

Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
Read more

Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Read more

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Read more
By clicking “Accept All”, you agree to cookies being stored on your device to improve navigation on the website, analyse the use of the website and assist in our marketing efforts. More information can be found in our privacy policy.
DenyAccept
Preference