Callback

With Callback, your customers don't have to wait for their turn in line, they can simply choose the callback and keep their place in the queue!
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Satisfied customers
Sometimes there is neither the time nor the desire to sit and wait in a telephone queue, which is why we have developed callback in lynes to ensure that even these customers are satisfied once they get help. As a caller, you choose to be called, wait for your turn and then you will be called and get help with your case.

Manual Callback

If you choose manual callback, the calls in your call log will be marked with an icon. Once handled, it is marked as followed in the log. This type of callback is most often recommended for companies with lower numbers of incoming calls.

Automatic Callback

With the automatic callback feature, the system will automatically initiate a call to the agents when it is the customer's turn. Before the call to the customer starts, the agent will hear a voice message.

Flexible installation

We have developed two types of callbacks, one manual and one automatic. Both are packed with smart settings so you can customize it to your needs. You can set, among other things, call strategy, waiting time & SMS confirmations

FAQ

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