Callback

With Callback, customers no longer have to wait on hold. They can choose a callback, keep their place in the queue, and get contacted when it’s their turn — saving time and improving satisfaction.

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Business Phone System

Reduce waiting time and improve customer experience

No one likes being stuck in a phone queue. With lynes Callback, you can offer customers the option to be called back when it’s their turn — a feature that improves service quality while making your agents’ work more efficient.

Instead of customers losing patience or hanging up, a callback request is registered directly in the system. You decide whether the callback should happen automatically when an agent is available, or manually via the call log when it suits best. The feature can also be combined with confirmation SMS, so customers know their request is registered and don’t have to wonder.

When someone requests a callback via the web widget, they can now also add a short description of why they want to be contacted. You can also enable voicemail as the final step in the callback flow, allowing the caller to leave a message with more information. These messages are automatically transcribed and displayed to agents, helping them prepare before the call and respond faster with relevant answers.

With flexible settings, you control everything from call order and waiting time to confirmation messages and priorities. This means callback can be tailored to different types of inquiries, response groups, and customer segments.

Connected to lynes Analytics, you also gain insights into how often callback is used, response rates, and its impact on your service level. This allows you to improve both the customer journey and internal workflows.

Benefits of lynes Callback

Reduce waiting times – Customers skip the queue and get called back when it’s their turn
Higher customer satisfaction – Confirmation SMS and message options provide clarity and reassurance
More efficient workflows – Call strategies, transcription, and automation make handling simple
Flexible control – Choose between manual or automatic callbacks depending on the situation

Smart features

Automatically send a confirmation SMS when a callback is registered
Set call order and maximum waiting time for callbacks
Manage manual callback requests directly from the call log
Let the system handle everything with fully automated callbacks
Allow customers to leave a voicemail message that’s transcribed and visible to agents
Enable customers to write a short message directly in the web widget

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to flash?

Por cura, seleccionar entre varios operadores connectivas.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial aqui.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

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How does the automatic callback work?

When it is the client's turn, a call to the agent is initiated. The agent will first hear a voice message before the call is disconnected to the customer.

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Can we personalize messages to customers?

Yes, it is possible to customize confirmation SMS and voice messages that are played for both agent and customer.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Analytics

Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.

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Analytics

Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.

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Conversation Intelligence

Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!

Conversation Intelligence

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Analytics

Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.

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Analytics

Track calls and response times in real time with Lynes Analytics — powerful and simple.

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Dashboard

Our dashboard makes it effortless to monitor response groups in real time. See performance, queue size, and follow-ups at a glance — all the insights you need are right there, easy and instant.

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Dashboard

Monitor groups in real time, track calls, and see performance instantly with our dashboard.

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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