Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Datadrivna insikter
NÄ era mÄl enklare
Med tröskelvÀrden i en svarsgrupp blir enklare Àn nÄgonsin att jobba mot KPI:er. Vi presenterar era mÀtvÀrden direkt i appen för att ni ska kunna ta action direkt vid behov.
SchemalÀgg rapportutskick
Skapa rapporter som passar just era nyckeltal, frÄn kölÀngder till sÀljsamtal. Med analytics utlÀser ni peakar och kan bemanna dÀrefter.
SkrÀddarsy upplevelsen
ServicenivÄ, besvarade samtal, kötider, med mera. Vilka har en uppsjö av olika metriker tillgÀngliga, vilka du vill se Àr upp till dig!
Mer information
- Analysera specifika anvÀndare eller svarsgrupper, justera tidsintervall och inkludera eller exkludera missade samtal.
- Generera och distribuera anpassade rapporter automatiskt till en eller flera anvÀndare, med valda mÀtvÀrden och intervaller.
- Spara tid genom att skicka skrÀddarsydda rapporter automatiskt till valda mottagare
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, you can schedule report mailings with selected metrics and recipients.
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Absolutely, select a group to view agent stats or analyze individual users for full insight into their call flows.
Yes, Analytics allows you to select metrics based on your unique KPIs, as well as adjust thresholds and time intervals.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
â
Conversation Intelligence
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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