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Become more data-driven
Achieve your goals easier
By setting thresholds on your response groups, you can easily ensure that you are working towards a set of goals in your response times. Lynes Analytics visualises with different shades of green and red to give you a clear overview of when you are staying within your target and not.
Smarter Staffing
In Analytics, you get a clear view of your calls and you can quickly see when you have the most incoming calls on your response groups, and you can then staff your response groups to keep queue times down. If you are unable to respond, you can easily redirect traffic during peak times to our integrated response service
Tailor the experience
Service level, answered calls, queue times, and more. Which have a plethora of different metrics available, which ones you want to see is up to you!
Filtrera data
Svarsgrupp eller användare? Du filtrerar enkelt fram datan du behöver när du använder Analytics.
Exportera innehållet
Vid behov exporterar du enkelt datan från Analytics.
Agent-statistik
Du ser inte bara hur gruppen presterar–du ser även hur varje agent i respektive grupp presterar utifrån era metriker!
FAQ
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