Conversation Intelligence Feature - Explore Lyne's Features

Conversation Intelligence

Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!

Gör varje kundsamtal till en värdefull insikt med Conversation Intelligence

Med Conversation Intelligence tar du vara på informationen i varje samtal, utan att behöva lyssna igenom inspelningar manuellt. Samtalen transkriberas automatiskt och blir helt sökbara, vilket gör det enkelt att hitta rätt ärenden och analysera vad som faktiskt sagts.

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Från prat till data – på sekunder

Allt som sägs i samtalet omvandlas till text . Du kan söka på nyckelord, fraser och ämnen för att snabbt få fram alla relevanta samtal. Det är ett ovärderligt verktyg för sälj, support och ledning som vill förstå kundernas behov och beteenden på djupet.

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Auto-etiketter – en oslagbar kombination

När du kombinerar Conversation Intelligence med Auto-etiketter tar du analysen till nästa nivå. AI:n lyssnar inte bara – dden kategoriserar också samtalen automatiskt utifrån de fördefinierade taggar ni själva har satt upp, exempelvis ämne, produkt, kundtyp eller kampanj. Det gör att du kan:

Följa upp specifika ärendetyper med några få klick
Identifiera trender och återkommande problem
Prioritera viktiga ärenden snabbare
Ge säljteamet leads med högre potential

Bättre service och smartare beslut

Genom att förstå vad kunderna pratar mest om kan du anpassa utbildning för agenter, förbättra processer och upptäcka nya affärsmöjligheter. Istället för att gissa, bygger du beslut på tydlig och aktuell data.

Fungerar direkt i lynes Contact Center

Allt sker inom samma plattform – ingen extern programvara, inga krångliga integrationer. Du aktiverar funktionen och får omedelbart insikter från varje samtal, oavsett om det handlar om support, försäljning eller rådgivning.

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Conversation Intelligence tillsammans med Auto-etiketter är inte bara ett analysverktyg – det är en motor för att förbättra kundupplevelsen, höja effektiviteten och driva tillväxt. Allt sköts smidigt och enkelt - direkt via företagsväxeln.

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to flash?

Por cura, seleccionar entre varios operadores connectivas.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial aqui.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

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Who will access the information?

Users: only the user with the license active can access the calls. No account owner or superadmin can read or listen to calls.Response Groups: Each response group is configured separately, therefore access may vary. For example, a supervisor in a response group has access to all calls, while agents only have access to their calls in that group.

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Where is the data stored?

All our data is stored in Sweden. In order to enable transcribing, depending on the provider, we may send the data outside Sweden, in the EU, and sometimes outside the EU, such as the USA.

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How long does it take for CI to analyze the call?

The transcription does not take place in real time, but is switched on. After the end of the call, it may take about 5-10 seconds before the transcription and summary is made, then it will automatically appear on the call in the call log or response group.

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Can I try the feature?

Yes, contact your administrator or sales representative and they can activate a test license.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Analytics

Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.

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Analytics

Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.

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Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Conversation Intelligence

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Text to speech

With Lynes, even audio files are simple. Create switchboard messages instantly with our smart Text to Speech feature — just type, pick a voice, choose placement, and you’re done.

Text to speech

Create switchboard audio instantly with Lynes Text to Speech — type, choose voice, done.

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Collaboration tool or a phone system? Lynes is both.

Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.

A selection of our customers

Interested? Talk with us today.

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