Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
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Talk to sales

Smarter communication

Avoiding mistakes
CI becomes your personal assistant that allows you to focus on the conversation with the customer instead of taking notes. CI records, transcribes and summarizes all your calls for you and makes them available directly in the call log. This way you reduce the risk of missed deadlines and forgotten quotation requests.
Take the temp on customer service
What are the talks about? What can we change and improve? As a supervisor, you can quickly read today's summary conversations and find common denominators so that you can make more data-driven decisions on how to streamline your customer service.
Capture the details of each call
Who exactly did you talk to and when? If you remember just any detail of the calls, you can easily go back and find it through the built-in search function of the app, if you know that you guys were talking about “Solar Cells” you can search for just that and bring up all the calls that mention it.

Transcribed calls

All calls handled by CI are transcribed and become available in text.

Summing up

All your calls get a short summary for a quick overview. Powerful for both users and response groups

Search among calls

As a user or agent in a response group, you can easily search for calls by using keywords or phrases you remember.

FAQ

Vem kommer åt informationen?
Var lagras datan?
Hur lång tid tar det för CI att analysera samtalet?
Kan jag prova funktionen?

Related features

Text to speech

With lynes, everything is simple, even the audio files. A business switchboard usually needs audio files, ranging from response groups to queue messages. Instead of recording them ourselves, we've developed a service we think you'll like. With our smart Text to Speech feature, type the message you want, choose the voice and where it should be located. Easier than that, it doesn't get.
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Transcription

Free up time by allowing lynes to transcribe voice messages, allowing you to read short summaries instead of listening to the entire recording. We allow AI technology to analyze messages left and thus generate all your voice messages in text format. But don't worry, you can of course still listen to the audio file if necessary.
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Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
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