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Avoid mistakes
CI becomes your personal assistant that allows you to focus on the conversation with the customer instead of taking notes. CI records, transcribes and summarizes all your calls for you and makes them available directly in the call log. This way you reduce the risk of missed deadlines and forgotten quotation requests.
Take the temp on customer service
What are the talks about? What can we change and improve? As a supervisor, you can quickly read today's summary conversations and find common denominators so that you can make more data-driven decisions on how to streamline your customer service.
Capture the details of each call
Who exactly did you talk to and when? If you remember just any detail of the calls, you can easily go back and find it through the built-in search function of the app, if you know that you guys were talking about “Solar Cells” you can search for just that and bring up all the calls that mention it.
Transcribed calls
All calls handled by CI are transcribed and become available in text.
Summing up
All your calls get a short summary for a quick overview. Powerful for both users and response groups
Search among calls
As a user or agent in a response group, you can easily search for calls by using keywords or phrases you remember.
FAQ
Vem kommer åt informationen?
Var lagras datan?
Hur lång tid tar det för CI att analysera samtalet?
