Conversation Intelligence

With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.

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Smarter communication

A personal assistant

CI records, transcribes and summarizes all your calls for you and makes them available directly in the call log. This way you reduce the risk of missed deadlines and forgotten quotation requests.

Take the temp on customer service

As a supervisor, you can quickly skim through today's summarized conversations and find common denominators so that you can make more data-driven decisions on how to streamline your customer service.

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Capture the details of each call

Now you can easily go back and find your calls through the built-in search function of the app, if you know you guys were talking about “Solar Cells” you can search on just that and bring up the calls where it is mentioned.

More information

All calls handled by CI are transcribed and become available in text.
All calls are summarized for a quick overview. Summaries can also be logged automatically in your CRM.
As a user or agent in a response group, you can easily search for calls by using keywords or phrases you remember.

Frequently asked questions and answers

Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!

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Can we move our current subscriptions to flash?

Por cura, seleccionar entre varios operadores connectivas.

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Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

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Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

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On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

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Do you offer a free trial?

Of course, start your free trial aqui.

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Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

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Who will access the information?

Users: only the user with the license active can access the calls. No account owner or superadmin can read or listen to calls.Response Groups: Each response group is configured separately, therefore access may vary. For example, a supervisor in a response group has access to all calls, while agents only have access to their calls in that group.

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Where is the data stored?

All our data is stored in Sweden. In order to enable transcribing, depending on the provider, we may send the data outside Sweden, in the EU, and sometimes outside the EU, such as the USA.

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How long does it take for CI to analyze the call?

The transcription does not take place in real time, but is switched on. After the end of the call, it may take about 5-10 seconds before the transcription and summary is made, then it will automatically appear on the call in the call log or response group.

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Can I try the feature?

Yes, contact your administrator or sales representative and they can activate a test license.

Related Features

lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Auto Labels

Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Analytics

Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

AI telephonist

With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!

Wallboard

Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!