AI powered business communication
AI is changing the way we work. With Lynes, you get AI capabilities right into your telephony: automation, customer insights and smarter response. Without new apps. Without complicated projects. Just better results.
Try Lynes AI on a demo company
We have built fictional companies with real knowledge bases. Pick a company, call the number or open the chat, and hear for yourself how the AI telephonist and the AI support agent answer.
More companies are on the way. Missing your industry? We'll build a demo on your knowledge base
Frost Bil
Dealer and workshop in Stockholm, Gothenburg and Malmö. The AI knows the stock, the prices, the opening hours and the routines.
Answers in English and Swedish, around the clock. Ask about a car in stock, book a test drive or ask for a service price.
- “How much is a tire change?”
- “Do you have any used cars in stock right now?”
- “When is your next free slot for a service?”
AI telephonistFrost Bil, you're speaking with our AI assistant. Is this about buying a car, service, spare parts or financing?
CustomerI saw a Kia EV6 at your dealership. How far has it been driven and how much is it?
AI telephonist2023 Kia EV6 RWD. 18,000 km. Price SEK 459,900. Registration number FRO987. Would you like to test drive it? We have slots tomorrow at 10:00 or 13:30, or on Thursday at 17:00.
CustomerTomorrow at 13:30 works. Can I trade in my Golf at the same time?
AI telephonistAbsolutely. Give me the registration number and the mileage, and our buyer will prepare a valuation before your visit. You'll get an estimate within a couple of hours on weekdays.
- Test drive booked
- Valuation sent to buyer
- SMS confirmation
Vitaline Tandvård
Dental care chain with several clinics, including one in Malmö. The AI knows the treatments, the prices, the opening hours and the cancellation rules.
Answers in English and Swedish, around the clock. Ask what a basic checkup costs, hear what applies if you cancel or ask for an emergency appointment.
- “How much is a basic checkup?”
- “Do you offer emergency dental care?”
- “Can I pay for a treatment in installments?”
AI telephonistVitaline Tandvård, you're speaking with our AI assistant. Is this about a new appointment, a toothache or a question about a treatment and its price?
CustomerI've had pain in a molar since last night. Can I come in today?
AI telephonistWe'll look at that as soon as possible. At the clinic in Malmö there's an emergency slot today at 14:20, otherwise tomorrow at 08:00. Does either of those work for you?
CustomerToday at 14:20 works well. How much is an emergency visit?
AI telephonistThen you're booked for today at 14:20. I'm noting pain in a molar since last night, so the dentist is prepared. The price depends on what needs to be done, and you'll always know the cost before the treatment starts. The confirmation will come by SMS.
- Emergency slot booked
- Symptoms passed to the dentist
- SMS confirmation
Reseagenterna
Travel agency for leisure and group travel. The AI knows passports and visas, rebookings, assistance and what to do when a trip doesn't go as planned.
Answers in English and Swedish, around the clock. Ask about passports and visas, hear what a rebooking costs or get help if your flight is canceled.
- “Do I need a visa for Thailand?”
- “How much does it cost to rebook my trip?”
- “My flight is canceled, what do I do?”
AI telephonistReseagenterna, you're speaking with our AI assistant. Is this about a new trip, a booking you already have or help during an ongoing trip?
CustomerWe're at Arlanda and our flight to Bangkok is canceled. What do we do now?
AI telephonistWe'll help you with that. Stay at the airport and keep your receipts if you buy food while you wait. What's your booking number?
CustomerRA48213. We're two adults and one child.
AI telephonistThank you. I'm now transferring you to our travel emergency desk and passing on your booking number and that you're three travelers, so you don't have to start over. They'll help you with a new departure.
- Transferred to the travel desk
- Booking number noted
- Summary sent to the desk
Nordpump Service
Service company for heat pumps of several brands. The AI knows the service plans, the prices, the service areas and what to do when a pump stops.
Answers in English and Swedish, around the clock. Ask what the Trygg Pump service plan costs, hear which brands are serviced or get help with an urgent breakdown.
- “How much is the Trygg Pump service plan?”
- “How often should the heat pump be serviced?”
- “My heat pump has stopped, what do I do?”
AI telephonistNordpump Service, you're speaking with our AI assistant. Is this about service, a breakdown, a service plan or something else?
CustomerOur heat pump has stopped and it's getting cold in the house. What do I do?
AI telephonistLet's start with the simple things. Check that the fuses are intact and see if the display shows an error code. What does it say?
CustomerIt shows alarm E12. The fuses look fine.
AI telephonistThanks. I'm creating an urgent case with the error code, and a technician will call you back shortly to book a visit. What's the address?
- Urgent case created
- Error code sent to the technician
- Technician calls back
Nynäsviks kommun
Municipality with a contact center for residents and businesses. The AI knows building permits, preschool, waste and fault reports, and knows where every case should go.
Answers in English and Swedish, around the clock. Ask about a building permit for a deck, report broken street lighting or hear when the recycling center is open.
- “Do I need a building permit for a deck?”
- “How do I apply for a preschool place?”
- “When is the recycling center open?”
AI telephonistNynäsviks kommun, you're speaking with our AI assistant. Is this about building permits, preschool, waste, a fault report or something else?
CustomerThe street lighting on my street has been out for several days.
AI telephonistThank you for letting us know. I'll file a fault report right away. Which street is it, and roughly at which house number?
CustomerBjörkvägen, between number 12 and 20. Three lamps are out.
AI telephonistThe fault report is now registered for three broken lamps on Björkvägen 12 to 20, and it's been sent to the streets department. Would you like the case number by SMS, so you can follow the case?
- Fault report registered
- Sent to the streets department
- Case number by SMS
Rör och Vatten
Plumber for private customers and businesses. The AI knows the services, the prices, the warranty and how the ROT tax deduction works.
Answers in English and Swedish, around the clock. Ask what a new toilet costs, hear how the ROT tax deduction works or book a plumber.
- “How much does it cost to install a new toilet?”
- “Can you help me with the ROT tax deduction?”
- “Can I book a plumber for next week?”
AI telephonistLars Rör och Vatten, you're speaking with our AI assistant. Is this about a booking, a quote or an ongoing job?
CustomerIt's dripping under the kitchen sink and I want to replace the faucet at the same time. Can you come next week?
AI telephonistWe can. I have slots on Tuesday at 08:00 or Wednesday at 13:00. Have you already bought a new faucet, or should the plumber bring one?
CustomerWednesday works. I bought one myself.
AI telephonistThen you're booked on Wednesday at 13:00, and I'm noting that the faucet is already there. The ROT deduction is taken directly off the invoice, so you only pay your share of the labor cost. The confirmation will come by SMS.
- Plumber booked
- Own faucet noted
- SMS confirmation
Lynes AI drives results
What happens when agents get time for what really counts?
With Lynes AI, the job is easier and the results are better.
AI that understands conversations
Lynes AI analyzes every call and helps you understand what customers actually need, without having to listen through everything.
Transcriptions
Lynes AI listens to the conversations, analyzes the content and tags them automatically. You will quickly find out what is being said and what needs to be done.
Smart AI Agents
Our AI agents handle calls for customer service or colleagues in a natural way, right in the platform.
AI that takes care of everything
Our AI agents can handle calls, web chats and emails, quickly, professionally and without losing the personal touch.
Let AI take care of customer dialogue
With AI agents in Lynes, you answer frequently asked questions around the clock. Your customers get quick and accurate responses, while your team avoids repetitive tasks. Ideal for companies that want to offer better service with less effort.
Capture insights automatically
Every conversation carries valuable information, but most of it disappears. With Lynes Conversation Intelligence, you get a new kind of overview. The conversations are automatically analyzed, transcribed and tagged with keywords.
AI agent as internal resource
Lynes' AI agents can also be used internally. HR-Lina is an example, an AI agent that answers questions about holidays, wellness and policy. An accessible, helpful digital HR resource.
Scale with AI
With Lynes, you can create AI agents that take calls, answer simple questions, and help customers instantly, even when no one is available.
You choose the personality and knowledge base of the agent yourself, and can control when it is active: all the time, at queues or at night.
Different roles of AI agents:
- AI telephonist: Receives incoming calls, provides information and connects.
- Personal AI telephonist: Responds to direct numbers and sends messages when you can't answer.
- AI support agent: Responds to customer service questions, books appointments and looks up information in your systems.
AI agents in all channels
AI agents in Lynes work seamlessly across all channels: telephony, email and web chat. Your customers get quick answers, no matter how they get in touch. At the same time, your team is relieved of simple questions and routine tasks, so they can focus on what really makes a difference.
The benefits of Lynes' AI
Using AI in Lynes isn't about visions of the future, it's about direct business benefit. AI agents can handle 30 to 50% of all incoming cases, saving time and resources.
At the same time, customers get faster responses, which increases satisfaction and strengthens your brand. With Conversation Intelligence, you get better decision support and can base more of your work on data, without spending extra time on administration.
The result?
More efficiency, more satisfied customers and a telephony that really works for you.
Explore features of Lynes AI
Lynes is packed with innovative features that will turn your client's workday into a breeze. With Lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both Lynes to use and simple to administrate.
.svg)
Text to speech
With Lynes, even audio files are simple. Create switchboard messages instantly with our smart Text to Speech feature — just type, pick a voice, choose placement, and you’re done.
Text to speech
With Lynes, even audio files are simple. Create switchboard messages instantly with our smart Text to Speech feature — just type, pick a voice, choose placement, and you’re done.
.svg)
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
.avif)
Knowledge base
With Lynes knowledge bases, you control what your AI agents use—FAQs, docs, and URLs in one trusted, updated source. AI-ready now!
Knowledge base
With Lynes knowledge bases, you control what your AI agents use—FAQs, docs, and URLs in one trusted, updated source. AI-ready now!
.svg){kind=spacer}
Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
Translate messages
Do you only communicate in Swedish? Or can some communication be in English? With the help of AI, you can now translate messages directly in the app if there is something you are unsure about!
Frequently Asked Questions and Answers.
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
The AI agents in Lynes Contact Center handle frequently asked questions and simple matters around the clock, freeing up time for your agents to focus on more complex and value-adding customer contacts.
Our AI agents analyze incoming cases in real time, understand the context, and provide relevant answers or execute actions directly. They can handle everything from simple questions to complex processes, and learn all the time to get even better.
Yes, the AI agents can be trained on your own material, such as guides, product descriptions and internal procedures. This makes the answers more precise and tailored to your way of working.
If the AI agent does not find a solution, the case is passed on to a human agent with a summary of the conversation. The customer doesn't have to repeat himself and you get all the relevant information right away.
Our AI agents can do much more than just answer questions. They book appointments, provide product information, handle cases via chat and email, and can even act as an AI telephonist. You decide for yourself how much of the incoming cases they take care of, for example 30-50%. The result? More time and energy for your team to focus on what really counts.
Our AI agents analyze incoming cases in real time, understand the context, and provide relevant answers or execute actions directly. They can handle everything from simple questions to complex processes, and learn all the time to get even better.
All data is managed and stored securely in Sweden under strict long-term storage criteria. Some data can be processed in the EU, such as call transcriptions. We comply with GDPR and the highest industry standards to protect your information. This means that you can always trust that customer and company data is in safe hands.
Contact us
PBX, Contact Center or AI? Lynes is all that, and some more.
Lynes is more than just a business phone system, it's a complete platform for customer communication and insights. Work smarter with AI agents, automated workflows, and everything in a single app
A selection of our customers
Interested? Talk with us today.
The form only appears on the live page