Sell contact center under your brand
Your customers already spend on contact center, usually with someone else. With lynes you offer ticketing, chat and analytics in your own platform, under your brand. Spend that leaked to third parties becomes your revenue.
Operators and resellers choose lynes to grow their business
Capture third-party spend
Your customers already pay for contact center with standalone providers. Move it into lynes and turn that spend into your own revenue.
Raises your ARPU
Contact center is added on top of telephony as a premium service. More value and higher revenue per customer.
Fewer suppliers for the customer
Everything in one platform under your brand. The customer avoids juggling several systems and suppliers.
Lower churn
A customer with contact center with you is more deeply integrated and stays longer.
All customer contact in one place
Bring telephony, tickets, chat and email into one interface. Your customers get an overview and shorter handling time, without jumping between systems. A complete contact center, ready to rebrand.
Features you can offer
- Ticketing
- Web chat and web widget
- Call recording
- Answer groups and queue management
- Wallboard and analytics
- lynes Survey for customer satisfaction
Meet customers across every channel
Telephony, web chat, email and forms in the same flow. Your customers can be where their customers are, without adding more suppliers. Everything handled by the same team, in the same view.
Insights from every call
With analytics, wallboard and Conversation Intelligence, your customers see what's happening in real time and what can improve. You add a layer of value that raises both satisfaction and price.
Contact center as revenue, not a third-party cost
Today your customers pay for contact center with standalone providers. Move it into lynes, turn the spend into your own recurring revenue, and give the customer fewer suppliers and tighter integration.
