Contact Center
Satisfied customers, less hassle
With lynes Contact Center, agents work faster and customer service is both easier and better
Trusted by 6500+ customers
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Why Contact Center from lynes is the right choice for you
With lyne's AI-powered Contact Center, you can scale up or down as needed, whether you have three agents or a hundred.
Smart phones
With response groups from lynes, you can keep track of incoming calls. Every call becomes a ticket automatically, and queues, opening hours and statistics are seamlessly managed in real time.
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Solve tickets together faster
Agents and supervisors can collaborate seamlessly right in the Contact Center.
Add internal notes, share information, and solve complex tickets in a smart way.
Give the agents super powers
With built-in AI, agents get support that increases productivity right in the Contact Center. It saves time, raises quality, and lets them focus on what matters most: a great customer experience.
Conversational Intelligence
With Conversation Intelligence from lynes, you get insight right away. All calls are analyzed automatically â you get tags, trends and searchable history without lifting a finger.
Artificial Intelligence
Keep track of every ticket
With ticket management in lynes Contact Center, all customer tickets are brought together in one place. Whether they come in via email, chat or phone, a ticket is automatically created.
You can easily see what is active, who is working on what, and that nothing is forgotten. The result? Better overview and faster management for both the team and the customer.
Contact Center
Capture tickets from all channels
No one likes to chase information in different systems. With lynes Contact Center, you can manage telephony, chat and email in a single view.
Your agents avoid duplication and get full control of the entire customer journey from first contact to completion.
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- Telephones: Calls are automatically logged and linked to the right ticket, ready for quick follow-up.
- Chat: Real-time chats turn into tickets in one click.
- E-mail: Incoming emails are automatically converted into manageable tickets.
Contact Center
Everything Logged Fully Automatically
All calls, are automatically logged in your CRM. In addition, with lynes Conversation Intelligence, the conversations are transcribed and saved to the correct customer card. You avoid manual registration and get full traceability, ideal for teams that want to work faster and smarter.
Contact Center
Let AI take care of the simple
With AI agents in lynes Contact Center, frequently asked questions and tickets are automatically handled 24/7. It frees up time for your employees to focus on more complex tasks that require human presence and expertise.
Explore features with lynes
Lynes contact center brings together calls, chats and tickets in a smart interface where AI helps you respond faster and provide personalized service right in the app.
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AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
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Ticketing system
With a Contact Center from lynes, you get a better handle on all your matters. Calls, emails and chats automatically become affairs with transcription, AI labels and recording.
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Ticketing system
With a Contact Center from lynes, you get a better handle on all your matters. Calls, emails and chats automatically become affairs with transcription, AI labels and recording.
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Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer frÄn ett samtal. Vi spelar in, transkriberar och summerar alla era samtal sÄ att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer frÄn ett samtal. Vi spelar in, transkriberar och summerar alla era samtal sÄ att du enkelt kan söka fram informationen!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time â from queued calls to average response times â giving you instant insights into your response groups.
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Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time â from queued calls to average response times â giving you instant insights into your response groups.
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Web chat
Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.
Web chat
Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Collaborate more. Talk more. Integrate more!
Integrate Lynes with your favorite tools, software, and apps.
Frequently Asked Questions and Answers.
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Lynes Contact Center brings together telephony, web chat and email in a common view. All channels are automatically logged as cases to provide a cohesive and efficient customer journey.
Oh, absolutely! With Lynes' AI-powered Contact Center, you can scale up and down as needed â whether you're three agents or a hundred.
Agents and supervisors can collaborate seamlessly right in the Contact Center: you can add internal notes, share information, and make decisions together â all in real time.
The AI agents in Lynes Contact Center handle frequently asked questions and simple matters around the clock, freeing up time for your agents to focus on more complex and value-adding customer contacts.
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Conversation Intelligence automatically analyzes all conversations â they are transcribed, tagged, and searchable. You get trends, insights and history without extra manual management.
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With Lynes Contact Center, every incoming call, chat, or email is automatically converted into a tickets â complete with tickets number, history and assignment right in the same interface.
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Contact us
PBX, Contact Center or AI? Lynes is all that -- and some more.
Lynes is more than just a business switchboard â it's a complete platform for customer communication and insights. Work smarter with AI agents, automated feeds, and all in one app.
A selection of our customers
Interested? Talk with us today.
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