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Ticketing system
Ticketing system
With a Contact Center from lynes, you get a better handle on all your matters. Calls, emails and chats automatically become affairs with transcription, AI labels and recording.
With a Contact Center from lynes, you get a better handle on all your matters.
All Tickets in One Place
With lynes Contact Center, every customer interaction automatically becomes a ticket. Phone calls, emails, and chat messages are instantly converted into tickets with a unique ID — all handled in one unified interface, regardless of channel.
This means your agents can easily follow up, collaborate, and deliver faster service without switching between different tools.
Why Choose lynes Contact Center?
- One system for all channels – phone, email, and chat in one view
- Complete ticket history – see the full dialogue from first contact to resolution
- Faster service – no wasted time switching systems
- AI-powered management – automatic transcription and smart labeling
- Work flexibly – available on all devices, wherever your team is
How lynes Contact Center Works
Phone calls become tickets
Every incoming call automatically generates a ticket with a unique ID. The agent can handle it immediately or transfer it to the right person or team.
Email ticket handling
All incoming emails are registered as tickets. Communication and follow-up happen seamlessly within the same flow as other channels.
Chat ticket handling
Customer chats turn into tickets following the same process, enabling consistent handling regardless of the contact method.
Everything in One Interface
Phone, email, and chat are all displayed in a shared view where agents can:
- see full conversation history
- add internal notes
- easily transfer tickets between colleagues or teams
Work Smarter with AI
With lynes Conversation Intelligence, you can activate AI-powered support for even more efficient ticket handling:
- Automatic transcription of calls
- AI-generated labels for searchable and filtered tickets
- AI agents handle common questions and simple tickets automatically
The result: shorter response times, improved customer experiences, and reduced agent workload.
Work from Anywhere
lynes Contact Center runs on Mac, Windows, Linux, browsers, iPhone, iPad, and Android. Your agents can work flexibly and deliver the same high-quality service anywhere.
Features
- Omnichannel ticket management – phone, email, and chat in one interface
- Complete history and traceability – follow each ticket from start to resolution
- AI-assisted workflow – automatic transcription, labeling, and prioritization
- Cross-platform compatibility – works on all major systems and devices
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes. Lynes contact center manages phone, email and chat in the same system, with full history, internal communication and AI support. You get the entire case flow in one place — without switching between platforms.
Yes, it works on both iOS, iPadOS and Android with full functionality.
Absolutely, you can easily forward tickets internally and track their status.
Yes, AI agents can assist in both telephony and chat, as well as solve simple tickets all by them self.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
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Dashboard
Our dashboard makes it effortless to monitor response groups in real time. See performance, queue size, and follow-ups at a glance — all the insights you need are right there, easy and instant.
Dashboard
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AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
AI Support Agent
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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