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Dashboard
Our dashboard will be your new best friend, never ever has it been so easy to view and monitor response groups in real time. How is the group performing, how many customers are in the queue and have you followed up on all the calls? All these questions and many more can be easily answered by looking in our built-in dashboard.
Synliggör er data
Beslut i realtid
Se aktuella köer, agentstatus och KPI:er i en överblick och agera direkt pÄ datan vid behov.
Följ samtalsflödet
Med flowchart fÄr du en tydlig bild av pÄgÄende samtal, tillgÀngliga agenter och eventuella missade samtal som krÀver uppföljning.
Maximera teamets effektivitet
Se hur mÄnga samtal varje agent hanterar, deras tillgÀnglighet och prestation för att optimera bemanningen.
Mer information
- FÄ en visuell översikt över samtalsdata med kategorier som missade, vidarekopplade och uppföljda samtal.
- Se varje agents tillgÀnglighet, pÄgÄende samtal, svarsfrekvens och tid tills de blir redo igen.
- Identifiera samtal som krÀver ÄtgÀrd och följ upp missade samtal enkelt, direkt i flowcharten.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, the Dashboard provides detailed statistics per agent, including response rate, call in progress, and availability.
The dashboard displays your selected KPIs in real time, so you can act quickly and adjust your team's efforts when needed.
Yes, the dashboard shows missed calls and allows you to follow up on them instantly without changing your view.
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Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
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Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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