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Fast handling
Every incoming contact, whether it's a call or a chat, is automatically assigned a ticket. From there, agents can directly assign themselves to the case and handle it accordingly.
Meet the customer on their terms
We are all different. Some prefer email, others chat. With lynes, you can easily activate the desired channels and thus meet the customer on their terms. All communications, of course, are welded the same in one and the same interface.
Provide better service
Each case (or ticket) can be assigned to an agent who in turn gets access to several features designed to better serve your customers. An agent can easily chat internally with colleagues to solve a client's case faster.
Keep track of cases
As a supervisor, you can choose to monitor tickets (cases) in order to more easily follow up with the agent who handled it.
Assign Agents
Each case can be assigned to an agent for handling, once assigned it will be easy to see who has pending cases and with which clients.
See previous cases
If the case has been linked to a customer, the agent sees previous cases and can thus act proactively.
FAQ
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