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Create satisfied customers
Faster handling
Every incoming contact, whether it's a call or a chat, is automatically assigned a ticket. From there, agents can directly assign themselves to the case and handle it accordingly.
Meet the customer on their terms
We are all different. Some prefer email, others chat. With lynes, you can easily activate the desired channels and thus meet the customer on their terms. Alle communicatie, of course, is welded the same in one and the same interface.
Provide better service
Cada caso (o tipo) pode ser assegnado a un agento que en torno obtener acceso a varios funcionados para migliormente servir sus clientes. An agent can easily chat internally with colleagues to solve a client's case faster.
Keep track of cases
As a supervisor, you can choose to monitor tickets (cases) in order to more easily follow up with the agent who handled it.
Assign Agents
Each case can be assigned to an agent for handling, once assigned it will be easy to see who has pending cases and with which clients.
See previous cases
If the case has been linked to a customer, the agent sees previous cases and can thus act proactively.
FAQ
Kan jag följa upp kundärenden i lynes?
Kan lynes hantera flera kanaler för ärendehantering?
Går det att skicka uppföljande meddelanden om ett ärende?
Är ärendehanteringen i lynes sökbar?
