Create satisfied customers
Keep track of cases
As a supervisor, you can choose to monitor tickets (cases) in order to more easily follow up with the agent who handled it.
Assign Agents
Each case can be assigned to an agent for handling, once assigned it will be easy to see who has pending cases and with which clients.
See previous cases
If the case has been linked to a customer, the agent sees previous cases and can thus act proactively.
FAQ
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