Web chat

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.

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Automated cases

All incoming chats are automatically assigned a case number which then becomes searchable

Increased accessibility

With a chat on your website, you create a new channel where your customers can quickly get answers to frequently asked questions

Better structure

With chat from lynes, agents don't have to switch between systems as they can now manage telephony and chat in the same app.

FAQ

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Tickets

To keep track of your Contact Center, we have created a case management system that underpins all other functionality. With a Contact Center from Lynes, you get a better handle on all your matters.

Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.

Chat

Do you want to quickly and easily get input from one or more colleagues? In the built-in chat, you can easily create different channels for chatting, sharing files and exchanging ideas. It becomes a single place for messaging where you can easily communicate with individual colleagues, departments or the entire company. The chat also reduces the amount of internal email and all messages are searchable.

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