Web chat

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.

Automated cases

All incoming chats are automatically assigned a case number which then becomes searchable

Increased accessibility

With a chat on your website, you create a new channel where your customers can quickly get answers to frequently asked questions

Better structure

With chat from lynes, agents don't have to switch between systems as they can now manage telephony and chat in the same app.

FAQ

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