To keep track of your Contact Center, we have created a case management system that underpins all other functionality. With a Contact Center from Lynes, you get a better handle on all your matters.

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.

Do you want to quickly and easily get input from one or more colleagues? In the built-in chat, you can easily create different channels for chatting, sharing files and exchanging ideas. It becomes a single place for messaging where you can easily communicate with individual colleagues, departments or the entire company. The chat also reduces the amount of internal email and all messages are searchable.