Web chat

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.
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Web chat

Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.

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Increase your conversions
Product, demo or sales support is you can with a chat on your website. Por está disponible para su clientes quando o procurar, puede facilmente aumentar o conversionamento!
Satisfied customers
A simple way to get more satisfied customers is to be more accessible. With our web chat, you can quickly answer questions that come in through your website instead of customers having to email and wait for feedback.
Mer än bara chatt
Utöver chatt kan du även skylta med era nuvarande kötider för kunder som önskar att ringa er istället

Automated cases

All incoming chats are automatically assigned a case number which then becomes searchable

Increased accessibility

With a chat on your website, you create a new channel where your customers can quickly get answers to frequently asked questions

Better structure

With chat from lynes, agents don't have to switch between systems as they can now manage telephony and chat in the same app.

FAQ

Kan jag hantera flera kundkonversationer samtidigt i lynes webbchatt?
Är webbchatten integrerad med andra kanaler i lynes?
Kan jag anpassa webbchatten för att matcha mitt varumärke?
Hur hjälper lynes webbchatt till att minska kundernas väntetid?

Related features

Tickets

To keep track of your Contact Center, we have created a case management system that underpins all other functionality. With a Contact Center from Lynes, you get a better handle on all your matters.
Read more

Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
Read more
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