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Web chat
Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.
Meet your customers directly on the web
With lynes web chat, you can connect with customers the moment they visit your website. Questions can be answered instantly, issues resolved on the spot, and new deals closed faster. The web chat is fully integrated into lynes, meaning all messages are handled in the same interface as your calls and emails.
Whether a customer asks a simple question about your opening hours or needs more advanced support, you can respond in real time — without switching systems.
Benefits of web chat in lynes
Instant customer contact
Assist customers while they’re still on your website and increase your chances of turning visitors into paying customers.
Everything in one system
Web chat is part of the lynes contact center. Chats, emails, and calls are gathered in one place, giving you a complete overview of every customer interaction.
Faster service
Shorter response times improve customer satisfaction and let you handle more inquiries in less time.
AI-powered chat support
Combine the web chat with the lynes AI Agent, which can automatically answer common questions, guide customers to the right information, and forward inquiries to the right person.
Multiple channels – one flow
Manage chats, emails, and calls in the same workflow. This makes follow-ups easier and ensures a consistent customer experience.
Tailored to your brand
Easily customize the web chat with your company’s colors, logo, and welcome message. You can place it on any page and trigger it based on specific actions — for example, when a visitor stays on a page for a certain time or clicks a particular product.
Seamless for both customer and agent
Customers don’t need to download an app or log in. One click on the chat icon starts the conversation.
For your agents, the chat appears in the same view as other inquiries, providing full control and the ability to switch channels when needed — for example, from chat to call with a single click.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
No. The web chat is fully integrated into lynes and works instantly without external solutions.
Yes. lynes AI agent can answer frequently asked questions, guide further and hand over to a human if needed.
Yes. All communication in the web chat is encrypted to protect both customer and company information.
Oh, absolutely. You can direct incoming chats to specific teams or agents depending on the case type.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Telephony
Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
Telephony
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AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
AI Support Agent
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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