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Bättre telefoni via Contact Center
Better overview
Each call automatically generates a case where you can document the solution which then becomes available to your colleagues
Lower your FCR (first call resolution)
With a Contact Center it is easier to find red threads. Calling a contact back in will allow you to easily see past issues and whether it is a recurring error or question.
More efficient management
As an agent, you can interchat on a case to document or take help from colleagues to solve the case faster.
Better history
It will be easier for you and your colleagues to look back on previous cases when customers call you
Automated cases
All incoming calls are automatically assigned a case number which then becomes searchable
See Trends
Is the customer's question a common problem? With related cases, you can quickly and easily see trends in users and customers
FAQ
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