Telephony

Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
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Better overview
Each call automatically generates a case where you can document the solution which then becomes available to your colleagues
Lower your FCR (first call resolution)
With a Contact Center it is easier to find red threads. Calling a contact back in will allow you to easily see past issues and whether it is a recurring error or question.
More efficient management
As an agent, you can interchat on a case to document or take help from colleagues to solve the case faster.

Better history

It will be easier for you and your colleagues to look back on previous cases when customers call you

Automated cases

All incoming calls are automatically assigned a case number which then becomes searchable

See Trends

Is the customer's question a common problem? With related cases, you can quickly and easily see trends in users and customers

FAQ

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