Telephony
Take your telephony to the next level when you connect your response groups to the Lynes Contact Center. This gives you access to tons of smart functionality designed to improve your service.
All business communication in one platform
With telephony in lynes, you get everything you need to manage your company’s calls in a modern, flexible, and cost-effective way.
Our cloud-based PBX combines mobile telephony, IP telephony, and switchboard functions in one platform—fully integrated with chat, video, and contact center.
The result is seamless communication that lets you work anywhere, on any device.
All telephony in the cloud – no complicated installations
lynes telephony is built entirely on cloud technology.
You can forget about expensive phone systems and complex hardware.
Everything is managed directly in the lynes app or desktop program and works instantly on your mobile, tablet, or computer.
Flexible and professional PBX
- Answer groups – automatically route calls to the right person or team.
- Presence – show when you’re busy, at lunch, or available.
- Click to call – make calls directly from the web, your CRM, or email.
- Call forwarding and queue management – give customers the best possible experience, even during peak hours.
- Change caller ID – choose which number is displayed when calling out, perfect for campaigns or specific departments.
- International numbers – give employees abroad local numbers with full functionality, just like in Sweden.
Full control and visibility
View real-time data on calls, queues, and agent status directly in lynes.
Track call history, listen to recordings, and use reports to optimize both customer service and sales.
Telephony that grows with you
Whether you’re a small company or a large organization, lynes scales with your needs.
Easily add new users, numbers, or features—without changing systems.
Connect lynes to your CRM
Integrate lynes telephony with your CRM system, such as HubSpot, Salesforce, or others.
You’ll have full communication history, the ability to call directly from customer records, and automatically store all interactions in the right place.
Security and quality
All calls go through encrypted, high-quality VoIP connections for crystal-clear audio and reliable uptime.
You can also record calls, store them in compliance with regulations, and analyze them with lynes AI to improve customer interaction quality.
Integrated with the rest of lynes
Telephony in lynes is part of the full platform.
You can make calls, send messages, host video meetings, and manage customer cases—all from one place.
No external systems required.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, lynes works both as a mobile switchboard and through the computer, with the same functions regardless of the device.
Yes, you can use both mobile numbers, landline numbers and international numbers in lynes.
Yes, you can easily change the display number in lynes. Ideal for using the right sender depending on the situation.
Yes, lynes supports integrations with most ERP systems and CRM platforms, so that calls and customer data are collected in one place.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
.svg)
Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
.svg)
Click to call
Click to call in lynes lets you call directly from your computer with one click.
Click to call
.svg)
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
The form only appears on the live page
The form only appears on the live page