Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Fill in your details and we'll get back to you!
Talk to sales

Answer Groups

An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.

Prata med sälj

Optimera samtalshanteringen

Tailored to your business
An answer group can work in about 100,000 different ways, but don't worry — we make it easy for you. We can set up a standard flow that we then adapt to your business.
Skräddarsytt för er
Svarsgrupper som anpassas efter era behov, oavsett om ni är kundtjänst, säljteam verkstad eller alla tre.
Save time
You can control our entire ecosystem in the app — both on your mobile and on your PC — which means you can make all the adjustments without us.

Flödesschema

Få en visuell översikt över samtalsresan och identifiera kritiska punkter där samtal kan gå förlorade.

Supervisor

Logga in/ut agenter, hantera agentgrupper och övervaka prestationer med detaljerad statistik.

Samtalshistorik

Se alla samtal i en kombinerad lista med möjlighet att filtrera, analysera och följa upp direkt i appen.

FAQ

Kan vi enkelt ändra inställningarna?

Related features

Business Phone System

Business Phone System that is easy to use and easy to administer. Our smart app helps you take full control of all your calls — whether you want to answer them or not. The built-in self-service makes it easy to adjust, add and remove opening hours, response groups, and IVR menus.
Read more

Conversational Intelligence (CI)

With Conversation Intelligence from lights, you never have to lose sight of important details from a conversation. We record, transcribe and summarize all your conversations so you can easily find the information!
Read more

Share calls

With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Read more
By clicking “Accept All”, you agree to cookies being stored on your device to improve navigation on the website, analyse the use of the website and assist in our marketing efforts. More information can be found in our privacy policy.
DenyAccept
Preference