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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Call management optimized with AI and total visibility
With lynes, you don’t just get a powerful phone system – you get a complete contact center where humans and AI work together to deliver the best possible customer experience.
Smart answer groups, dynamic queue management, AI support agents, and customizable wrap-up times ensure every customer reaches the right person – or gets quick assistance from AI when needed.
All channels in one place
Every incoming call can automatically become a case in lynes Contact Center.
Phone calls, emails, and chats are gathered in the same interface and linked to the correct customer record in your CRM through seamless integrations.
You eliminate manual logging and gain a complete history of every customer interaction.
Smarter analysis with AI
With Auto-tags and Conversation Intelligence, calls are analyzed automatically.
Important keywords, customer signals, and case types are identified and tagged so you can act quickly – without listening to the entire conversation.
Real-time overview and control
Gain a visual overview in your dashboard, where you can monitor all ongoing, completed, and missed calls in real time.
Easily manage callback requests, follow up on missed calls, and prioritize cases.
Need to give a VIP customer priority? No problem – set queue or number-based priorities with just a few clicks.
Proactive communication
For smoother service, send SMS messages directly from lynes – confirm received cases, provide updates, or inform customers about estimated response times.
Full control from start to finish
In short, lynes gives you complete control of every customer conversation – from the first ring to the resolved case.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
All of them. Lynes' response groups are tailored to your needs.
Yes, you can easily adjust the functionality of a response group, both on your mobile and on your PC.
Yes, with AI support agent, calls can be received, sorted and answered automatically, freeing up time for the agents.
Oh, absolutely. With lyne's CRM integration, calls are automatically logged on the correct customer card, including cases and labels.
Yes, in the dashboard you can see all missed calls, can set up call back and also send SMS directly to the customer.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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