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Lynes Survey
With lynes Survey, you can conduct everything from simple customer surveys to more advanced studies. Our survey tool is built into lynes and you can create a survey directly on your mobile!
âTurn feedback into success
Med Lynes Survey you get a modern tool to understand how customers actually experience your service. Simple, automated surveys allow you to measure customer satisfaction right after a contact â via call, chat, email or meeting.
Capture the feeling at the right moment
The most valuable insights come right after the customer experience. Lynes Survey allows you to send surveys as soon as the case ends, so that the answers are fresh, relevant and useful.
Build loyalty with responsiveness
When you show that you care about customer experiences, you build trust. Lynes Survey helps you quickly identify dissatisfaction, act on cues, and strengthen relationships â before small problems become big.
Full control of the issues
You decide what your surveys look like â from simple satisfaction questions (CSAT and NPS) to more detailed questionnaires. Customize language, tone, and content to your business and audience.
Why the Lynes Survey is better
There are many ways to collect feedback, but Lynes Survey It is built for reality. It's fast, user-friendly and customizable â and developed with the same focus on simplicity, precision and user experience as the rest of the Lynes platform.
Whether you want to measure customer satisfaction, track team performance, or understand customer needs in depth, you get a tool that delivers real results.
Feedback that drives development
Med Lynes Survey Feedback doesn't just become statistics â it becomes a driving force for improvement. You'll gain tangible insights that help you make better decisions, grow your team, and create customer experiences that stand out.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, Lynes Survey can replace separate systems for NPS, CSAT and other customer surveys. Everything is integrated directly into lightning.
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Absolutely, you can create combined surveys that measure both values in the same mail.
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Results are displayed in real time as soon as the customer responds, allowing you to act instantly.
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Yes, you can send your customer surveys via SMS, email or chat depending on what suits you best.
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No, Lynes Survey is fully integrated into lynes. You don't need external systems or extra licenses.
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Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time â from queued calls to average response times â giving you instant insights into your response groups.
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Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time â from queued calls to average response times â giving you instant insights into your response groups.
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Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer frÄn ett samtal. Vi spelar in, transkriberar och summerar alla era samtal sÄ att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer frÄn ett samtal. Vi spelar in, transkriberar och summerar alla era samtal sÄ att du enkelt kan söka fram informationen!
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Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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