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AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
Smart Customer Support That Runs Itself
With the lynes AI Support Agent, your customers get fast and professional assistance around the clock. Acting as both an AI customer service and AI chatbot, it’s ready to handle inquiries directly via phone or chat. The AI agent answers common questions, resolves simple cases, and escalates complex issues with a clear summary — saving time while ensuring customers never have to repeat themselves.
Fully integrated into the lynes platform, the AI Support Agent is easy to implement and tailor to your company’s needs. The result? Shorter response times, higher customer satisfaction, and support that never sleeps.
Why Choose the AI Support Agent
- Faster response times – answers within seconds, by phone or chat
- Reduced workload – AI handles repetitive inquiries
- Always available – 24/7, 365 days a year
- Seamless integration – built directly into the lynes app
- Better customer experience – no repetition, no frustration
How It Works
When a customer contacts your business via phone or chat, the AI Support Agent is the first to respond. It analyzes the question, provides a relevant answer, or resolves the issue immediately. If human assistance is needed, the case is escalated to the right person in your team — complete with a clear summary of the entire interaction.
The AI can be trained on your own content, ensuring responses that match your company’s tone, policies, and workflows.
Example Use Cases
- Order and delivery inquiries – provide instant answers without manual lookup
- Bookings and cancellations – manage scheduling directly via chat or phone
- Technical support – solve common issues or guide customers to the right instructions
- Frequently asked questions – let AI handle repetitive queries so your team can focus on complex tasks
Key Features
1. Customizable AI Support
Build AI agents that fit your workflows. Define which questions and cases the AI handles and when it should escalate to a human.
2. Summary and Escalation
When a case is forwarded, your staff receives a full summary of the entire conversation. The customer never needs to repeat themselves, and your team gets the right context instantly.
3. 24/7 Availability
The AI Support Agent is always online — providing fast, reliable assistance even when your regular support team is offline.
4. Multi-Channel Handling
The AI can interact with your customers through chat, email, and phone calls, with all communication managed in one place within lynes for a consistent customer experience.
See how AI can enhance your call flow and become a natural part of your communication strategy with lynes.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Then the call is reconnected to a human colleague or the caller is allowed to leave a message. Everything is customizable.
Then the conversation escalates directly to a human agent. The caller gets quick help without having to explain himself again. The agent receives a summary of the case directly from the AI support agent.
Yay! You can easily create your own AI support agents to suit your particular business. Customize what they should be able to do, how they should respond and when to forward
Yay! You can easily set the percentage of calls the AI support agent will handle. Perfect for testing your way forward or offloading when needed.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
Personal AI telephonist
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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