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AI Support Agent
The AI support agent takes care of calls and chats, solves frequently asked questions instantly or escalates smoothly with summary. Effective support that impresses your customers.
With AI support agent, matters are solved by yourself
Support that takes care of itself
The AI support agent handles calls and chats, answers frequently asked questions directly, resolves cases, or sends summaries. All without the customer repeating himself.
Quick help. Satisfied customers.
The AI support agent meets your customers directly on the phone and chat, responds smartly, escalates when necessary and saves time, both for you and the customer.
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Support that never sleeps
With AI support agent, your customers get answers instantly, around the clock. It solves simple cases or links further with summary. No repeats. No hassle.
More information
- Set how many calls the AI support agent should receive.
- Send a summary so the customer doesn't have to repeat himself.
- Build your own agents that adapt to your needs and flows.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Then the call is reconnected to a human colleague or the caller is allowed to leave a message. Everything is customizable.
Then the conversation escalates directly to a human agent. The caller gets quick help without having to explain himself again. The agent receives a summary of the case directly from the AI support agent.
Yay! You can easily create your own AI support agents to suit your particular business. Customize what they should be able to do, how they should respond and when to forward
Yay! You can easily set the percentage of calls the AI support agent will handle. Perfect for testing your way forward or offloading when needed.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Analytics
Lynes Analytics is a simple but powerful statistical tool that we have built into lynes. In real time, you can see everything from queued calls to average response times for your response groups.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
Conversation Intelligence
With lynes Conversation Intelligence, every meeting is recorded, transcribed, and summarized so you never miss key details and can easily find the information you need.
Conversation Intelligence
Personal AI telephonist
Personal AI telephonist only lets through important calls, blocks sales calls and takes messages. Perfect for uninterrupted focus without missing anything important.
Personal AI telephonist
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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