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Call recording
Record all or selected calls—your choice! Our flexible call recording service offers automatic or manual options, supports selective response group recording, manage on device, and MiFID II compliant.
Better service with smart call recording
With call recording in lynes, you get a powerful tool to improve service quality, ensure compliance, and strengthen your team’s performance — all while saving time.
Focus on the conversations that matter
Automate call recording so you don’t have to manage it manually.
Spend more time on what truly matters — your customers.
Ensure compliance and security
All recordings are encrypted and comply with regulations such as MiFID II, making legal compliance simple and secure.
Raise the knowledge level
Analyze recorded calls to coach your team, identify areas for improvement, and elevate every customer interaction to the next level.
More information
- Encrypted storage compliant with MiFID II, with customizable retention periods and access permissions.
- Store up to 30,000 calls per user and 300,000 per answer group, with options to export via webhooks and manage metadata externally.
- Choose between automatic or manual recording, control recording based on presence status, and select which numbers should be recorded.
lynes call recording gives you full control, compliance, and insights — all in one seamless solution.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
All our data is stored in Sweden. In order to enable transcribing, depending on the provider, we may send the data outside Sweden, in the EU, and sometimes outside the EU, such as the USA.
Yes, you can choose between automatic and manual recording and control which users, response groups, or specific numbers to cover.
Yes, all recordings are stored encrypted and comply with applicable security and compliance requirements, including MiFID II.
You decide the storage period yourself based on the company's needs and regulatory requirements.
Yes, you can export calls via webhook and also manage metadata externally.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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