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Call log
Get a clear overview of all your conversations! The call log in lynes is filled with all your data and you can easily find calls for users, answer groups and even recordings!
Maximize your telephony performance
With lynes, you get full control and insight into your company’s call activity. Analyze, share, and optimize your communication to drive better results – all in one place.
Fast results with smart search
Find the right call instantly with powerful search and filtering tools.
No more wasting time scrolling through endless call lists.
Build high-performing teams
Use leaderboards and performance overviews to see who’s performing best and identify areas for improvement.
Perfect for motivating your team and driving continuous development.
Share and improve together
Easily share calls and recordings via chat or SMS so your team can learn from real examples and improve customer interactions right away.
More insights and data control
- View call history per user and answer group, complete with call details and performance data.
- Export call data to Excel or bulk edit records for easy management and documentation.
- Access transcriptions from Conversation Intelligence and recorded calls for deeper analysis – available based on permissions.
lynes telephony tools help you turn every conversation into insight – and every insight into improvement.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
• Users: View their own call log in detail. • Agent: See all calls in their assigned response groups. • Supervisor: Has access to all calls in assigned groups. • Authorized users: Can search and listen to all calls within your organization, except private voicemail.
Select the call you want to share and send it easily via chat or SMS, with or without recording depending on permissions.
You can search by number, user, answer group, date and several other parameters. The filters can be combined to quickly find exactly the call you are looking for.
Oh, absolutely! You'll have access to real-time statistics and historical data to track performance and identify areas for improvement. The service is called Analytics
Yeah, it's perfect for that. You can select sample conversations and share them directly with your team to improve customer dialogue.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
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Dashboard
Our dashboard makes it effortless to monitor response groups in real time. See performance, queue size, and follow-ups at a glance — all the insights you need are right there, easy and instant.
Dashboard
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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