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Knowledge bases for AI agents
Knowledge base
With Lynes knowledge bases, you control what your AI agents use—FAQs, docs, and URLs in one trusted, updated source. AI-ready now!
The foundation your AI Agents rely on
Knowledge bases in lynes are the core source of information for your AI Agents. This is where they retrieve answers, understand context, and deliver accurate responses to customers and callers.
You decide what the AI should know by adding your own content. FAQs, documents, and web sources all come together in one structured knowledge base that your AI Agents use in real time.
Five quick ways to describe the feature
- One source of truth for your AI Agents.
- Feed your AI with the knowledge that matters.
- Keep AI answers accurate, updated, and controlled.
- Turn documents into usable AI knowledge.
- Knowledge your AI can actually understand and use.
How knowledge bases work in lynes
Build and manage your AI knowledge in one place
Your knowledge base is where all information for your AI Agents lives. You can write your own FAQs, upload PDF, Word, and text files, or add URLs that lynes indexes automatically and turns into structured knowledge.
Everything you add becomes searchable and usable by your AI Agents, giving them a reliable foundation for handling questions, support cases, and conversations.
Edit, review, and collaborate with full control
Your knowledge bases have received a major upgrade. You can now edit content directly in a table view, making it faster to update, adjust, and improve information.
You can manage suggestions and approvals, assign roles, and control permissions for editors and contributors. This makes collaboration easier while ensuring that all information stays accurate, approved, and quality assured.
Three reasons knowledge bases make a difference
Better answers start with better knowledge
AI Agents are only as good as the information they use. With a structured knowledge base, you ensure that answers are consistent, correct, and aligned with your business.
Built for teamwork and quality control
With role based permissions, suggestions, and approvals, multiple people can contribute without risking incorrect or outdated information being published.
One knowledge base for all AI Agents
The same knowledge base can be used across different AI Agents, channels, and use cases. This keeps information consistent whether the AI answers calls, chats, or support questions.
Frequently asked questions about knowledge bases
What is a knowledge base in lynes?
A knowledge base is a centralized collection of information that your AI Agents use to answer questions and handle conversations.
What types of content can I add?
You can add custom FAQs, upload PDF, Word, and text files, and include URLs that lynes indexes and converts into usable knowledge.
Can multiple people work with the same knowledge base?
Yes. You can assign roles, manage permissions, and use suggestions and approvals to collaborate safely within a team.
How do I make sure the information is up to date?
With table based editing, clear ownership, and approval flows, it becomes easy to keep content reviewed, updated, and quality assured.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course! You can use several operators together with lynes - choose the one that suits you!
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Inga FAQs att visa
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Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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