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Line status
With Lynes, you always know if your colleagues are busy or available. See their line status in real time—whether they’re on a call, video meeting, or conference—on mobile, tablet, or computer.
A smoother workday with Line Status in lynes
Line Status in lynes helps you and your team work smarter while delivering a better customer experience. See in real time who’s available, who’s busy, and make the right decision before transferring a call.
More efficient call handling
- Instantly see if a colleague is available or busy before forwarding a call
- Avoid unnecessary wait times and misrouted calls
- Save time and work in a more structured way
Better customer experience
- Transfer calls to the right person from the start
- Reduce the need for customers to repeat themselves to multiple people
- Shorter waiting times and faster resolutions
Reach colleagues more easily
- Monitor a colleague’s line status
- Get a notification when they become available after finishing a call
- Perfect for following up with customers at just the right moment
Line Status in lynes keeps your team connected, efficient, and ready to deliver great service — every time.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, no matter what device you or your colleagues are using, the line status is always visible.
You can monitor a colleague's line status and get notified as soon as the person becomes available. Click on the three dots at the busy handset and choose to be notified.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
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Presence state
With lynes, you can schedule and customize your activity status according to the workday. Automatically manage calls and create your own statuses — just the way you want them.
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Priority calls
Priority calls in response groups arrive faster so important customers get faster help. Ideal for customer service and business-critical matters.
Priority calls
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Block number
Easily block annoying numbers and avoid interruptions. You choose who gets to call -- and who doesn't. Works on both group numbers and personal numbers.
Block number
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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