5 Features Sales Managers Appreciate in lynes!

As a sales manager, you have the ultimate responsibility for your salespeople’s performance, ensuring they’re happy, developing, and performing at their best!

In this post, we talked about how common it is for salespeople to make excuses when they don’t meet their quotas and the key features in a telephony system that help them succeed.

And now it’s high time to focus on you, the sales manager, and find out how lynes can help you create more productive salespeople with our list of 5 features that we think you’ll appreciate in lynes!

5 Appreciated Features for the Sales Manager

For your team to succeed, you as the sales manager need to be successful in your role too. To support and develop your salespeople, you need the right tools.

These features in lynes are designed for you in your role as a sales manager and help you increase productivity among your team members.

Minimize admin by integrating your CRM system

One of the simplest and most effective ways to simplify a salesperson’s day-to-day is to reduce unnecessary administration. With lynes, you do this by integrating your CRM system, thereby eliminating everything that means logging calls, manually searching for information, and also giving the salesperson the ability to see who their customer last spoke with at your company.

Analyze salespeople’s calling patterns

A skilled salesperson usually knows how many calls they need to make to book X meetings, and with the call log, it’s easy for you to see how the salespeople have performed during the day, week, or month. You choose filters and users in the call log to see their performance. Here you also get access to a leaderboard and can easily compare several salespeople at the same time.

Develop and train with the help of call recording

Recording salespeople’s calls has several advantages. Sometimes, salespeople and customers end up in a “he said, she said” situation, which is never good. However, being able to go back and listen to the call to find out what was promised – or not – is beneficial.

Perhaps the most significant advantage of call recording is the opportunity to train salespeople, both new and old. As part of the onboarding for new staff, it becomes easy to create an audio bank where new salespeople can listen to both good and less successful sales calls.

And as a sales manager, you also have the opportunity to continuously train your salespeople by listening, analyzing, and coaching based on actual sales calls rather than role-playing.

Display data with our Wallboard

Of course, not all sales are outbound activities. Instead, the focus is on converting incoming calls into deals, and what’s better than visualizing the answer group’s data on a wallboard?

As a sales manager, you create transparency among the salespeople by making the data available, which leads to better performances. On our wallboard, you and the salespeople see, among other things:

• Calls in queue
• Ongoing calls
• Current queue time
• Number of missed & followed-up calls

Answer Group Dashboard Detail View

As a complement to our wallboard, we offer a clear dashboard directly in the answer group where you as a sales manager can quickly get an idea of how the salespeople are performing. You see everything from agents ready for calls to the percentage of answered calls.

And as always, our smart features are scalable and work just as well on mobile as on a computer, meaning you can always get an idea of how the salespeople are performing on incoming calls, no matter where you are.

Want to Give Your Salespeople the Right Tools?

With lynes, you get a telephony system developed with salespeople in focus. Contact us for a demo of the app, and let’s take your organization to the next level together!