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Here you will get to know Lynes, read our latest news, get inspiration, tips and (hopefully) new ideas!

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Collaboration & Productivity

Strategy, system, or personnel – which matter most?

If you’re deep in a Google search for “telephony solutions,” “happier customers,” or “better internal communication” because you’re embarking on...
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Collaboration & Productivity

Mobile-adapted is not Mobile-first

Since 2012, we have been delivering communication solutions to businesses of various sizes and industries. We’ve had both a mobile-adapted...
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Telephony

Contact Center or Call Center, which suits you best?

What’s the difference between a contact center and a call center? This is a question many businesses grapple with when...
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Hybrid workplace

Operator Connect vs Direct Routing

Today, Microsoft Teams has become a common feature in the hybrid workplaces. While the service primarily serves internal communication, it...
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Other

What is Artificial Intelligence (AI)? Everything you need to know and how we at Lynes use it.

Note: This post was written in 2022. Remember that scene in the TV show “Friends” when Joey is asked, Let...
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Product

Lynes for sales companies

Almost every company has salespeople in some kind of form. Take a quick look at LinkedIn, and you’ll find a...
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Product

What's an IVR? (Interactive Voice Response)

IVR or Interactive Voice Response is one of the most basic functions in business phone systems. You’ve probably come across...
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Collaboration & Productivity

Så här stöttar lynes säljorganisationer

Jag har själv jobbat med försäljning och de (få) gånger kvartalsbudgeten inte såg ut som den borde var det givetvis...
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Collaboration & Productivity

4 fördelar med ett telefonisystem som främjar samarbete

Har du någon gång googlat på ett recept och hamnat på en amerikansk sida med den eftersökta maträtten? Först måste...
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Collaboration & Productivity

4 unika funktioner som effektiviserar er kundtjänst

Jag har, vid flertalet tillfällen, tjatat i den här bloggen om att företag behöver ge sin personal rätt tekniska förutsättningar...
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Product

Vad är samtalsloggar och hur används de?

Desto fler samtal ni ringer och tar emot, desto mer data samlar ni på er för att kunna fatta datadrivna...
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Telephony

Samtalsinspelning för säljbolag – därför är det viktigt!

Att spela in era säljsamtal borde vara lika självklart som att kolla på Kalle Anka kl. 15:00, på julafton. Varför...
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News

Våra tankar kring lynes 2.0

Förra veckan lanserade vi lynes 2.0 och precis som vår CPO, Johan Åberg, sa Nu är det dags att innovera...
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News

Våra 5 mest lästa blogginlägg 2023

Nytt år och nya möjligheter, så har det hetat sen urminnes tider. Men som alltid, innan dessa nya möjligheter presenterar...
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Other

AI – vad hände sen?

För nästan exakt ett år sen publicerade jag ett blogginlägg om AI och jag kan snabbt konstatera att det hänt...
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Collaboration & Productivity

Black Friday: så förbereder du teamet inför shoppinghögtiden

Termen Black Friday är inget nytt, den har sina rötter i 1950-talets Philadelphia, men innebär idag något helt annat (mer...
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News

lynes 1.22: nästa steg i vår nollvision för missade samtal

Nyligen lanserade vi version 1.22 av appen med allt vad det innebär. En release med flera funktioner och förbättringar som...
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Product

Så här når vår support sina KPI:er

Jag har i några av mina senaste inlägg fokuserat på vår produkt, dess funktioner och hur ni kan nyttja den...
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