How lynes Supports Sales Organizations

I’ve worked in sales myself and the (few) times the quarterly budget didn’t look as it should, of course, it wasn’t my fault – at least that’s how I remember it.

When things went south, it was the wrong CRM system or a poor prospecting tool that was behind the failure. It was absolutely not, under any circumstances, my fault.

Thought, can you apply force majeure on a sales budget?

Believe it or not, this post will not be about “3 good excuses when you miss your budget” but rather focus on how you as a salesperson can work more efficiently with the right tools!

Let’s look at how we at lynes support sales organizations.

7 Features that Increase Sales Productivity

This list is for salespeople, and soon you’ll find a similar post where we focus on the sales manager! It’s totally okay if you as a sales manager continue reading.

Click to Call

This might sound trivial, but if time is money, then this simple feature can save you tons of it when lynes allows you to click on a phone number on a website or in an Excel file to make an outgoing call through your computer.

All to minimize the time you spend switching apps.

Caller ID

Typically, a salesperson makes a ton of calls and unfortunately, they’re not always answered. A salesperson doesn’t always have contacts saved, especially if they’re working from a call list, which is why we thought it was essential to integrate a caller ID feature that always shows who is calling (especially useful when prospects call back).

As soon as you receive a call, we perform a lookup in a number database and present any hits directly in the notification, allowing you to prepare and immediately take the driver’s seat.

Integrations

If there’s anything that takes a salesperson’s efficiency to the next level, it’s smart integrations. With lynes, you can, for example, let Microsoft Teams control your activity and line status and integrate your CRM system.

For example, you integrate HubSpot with a few clicks, and voilà, the salesperson gains access to a bunch of smart features such as caller insights, links to contact cards, and automatically logged calls.

This makes a significant difference as the salesperson doesn’t need to spend precious time logging calls or fiddling to bring up a customer view – lynes solves it!

Here you can read about all our integrations.

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Call Recording

As a salesperson, you’re likely making a ton of calls daily, and sometimes it can be overwhelming. Who said what, and which customer asked for an updated quote?

With lynes call recording, it’s easy for you to go back and listen to what was said in the call. It can also serve as an effective tool when you’re refining your pitch by hearing which phrase makes the most impact, common objections, and stuff like that.

Convert Ongoing Calls to Conference

A unique feature we have in lynes is the ability to convert an ongoing call into a conference regardless of who you’re talking to. If you have an active call on your computer, you can send an invite to the other party who reconnects, and just like that, you have a conference.

This is great for spontaneous demos when you’ve hooked someone who quickly wants to see how your service works or if you, for example, want to share your screen to show something else.

Transcription

Listening to your voicemail in 2024 doesn’t feel particularly modern or time-efficient for a salesperson chasing a budget. Instead, we recommend a transcribed voicemail so you can quickly read the message instead of having to listen to it.

The transcription in lynes offers both full transcription and a shorter summary.

Share Calls

That collaboration between departments is a key to success is probably nothing new to you. As a salesperson, you may collaborate with marketing, customer care, admin, and finance.

Making it easy to collaborate has obviously been a priority for us when we developed lynes. A very appreciated feature used is sharing call logs, with or without recordings, between individuals and departments so they can continue or conclude a case on one of your customers.

For example, it could be a system error you receive in a customer call, and with lynes, you can easily share the call with a comment to the customer care, and voila, a bunch of administrative time disappears, and you can instead focus on the business.

The Tip of the (Positive) Iceberg

This is a small selection of all the smart features we offer at lynes, do you want to learn more about how you can streamline your salespeople by providing the right technology?

Don’t hesitate to contact us!