With lynes, you can activate a personal IVR, which can be used for features like "Press X to talk to an operator" and so much more.
The personal IVR in lynes can be fully tailored to meet your needs. Activate a welcome message (audio file or Text to Speech) and determine where the caller should be directed based on their selection.
Manage Directly from Mobile or Computer
All settings in lynes are accessible to activate or edit directly in the app, regardless of the device you’re using.