A bad customer service experience can ruin even the strongest relationship. Thatâs why itâs essential to make sure your customers always receive the best possible service. Here are three key factors to help you deliver super service.
1. Integrate your systems with your PBX
By integrating your CRM, customer service platform, and other business tools with your PBX, you save valuable time.
Instead of asking callers where theyâre calling from, who they are, or what case theyâre referring to, your agent sees that information instantly and can act right away.
This lowers the threshold for the caller and allows the agent to focus on solving the issue â not gathering background details. The result: shorter wait times, better customer interactions, and more efficient calls.
Weâve helped customers integrate systems such as Upsales, Pipedrive, HubSpot, and Trello with lynes.
2. Analyze, follow up, and improve
Having call queues and menu options is a good start â but if you canât analyze and act on the data, it doesnât matter how many groups you have.
Do you know how long customers wait before hanging up?
When your peak call hours are?
Whether youâre meeting your response-time goals?
With lynes Analytics, you can easily monitor how your call queues are performing. See in real time how youâre tracking against your targets and adjust staffing accordingly. Smarter scheduling means shorter queues and lower staffing costs.
3. Run customer surveys
Are your customers true ambassadors â or just customers?
Regular surveys give you valuable feedback that helps you improve and evolve your organization. With lynes Survey, you can run everything from NPS surveys and long-term studies to quick customer feedback forms.
Organizations like the International Athletics Federation, Karolinska Institute, and Linköping University already use lynes Survey to strengthen their customer relationships.
These three steps form the foundation for success.
With lynes, thereâs nothing stopping you from delivering truly super service to your customers.
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