Global communication with lynes

Our loyal readers probably remember the many times we’ve compared lynes to a campfire. If not, you can read about it [here] or [here].

lynes is the place where communication happens — video, calls, and chat messages — all gathered around the same digital campfire.

But it’s not just for companies in Sweden.

If your business operates in other countries, they can pull up a log and join you by the fire too.

Communication across borders can be tricky without the right tools

Keeping a global organization connected isn’t always easy. Just ask Lisa.

How is she supposed to know if her French colleague — let’s call him Jacques — is in a meeting, on the phone, or already off for the day enjoying what we assume is a well-deserved glass of wine or a long lunch?

Sure, Lisa could call him. But she also knows from experience that the French do not appreciate being interrupted during onion soup time.

And that’s the problem — Lisa has an urgent customer request, and Jacques has the final say. Typical.

To avoid an international crisis in the middle of lunch, Lisa decides to send an email instead:

“Hello Jacques. Hope this email finds you well. Are you in the office? Could you please give me a call, it’s urgent!”

Hours pass, and the customer is getting impatient. Lisa tells herself:

“If he doesn’t answer within ten minutes, I’ll call.”

After eleven minutes, she gathers her courage, dials +43 followed by Jacques’s number, and presses “call.”

“Bonjour, tu parles à Jacques,” he answers.

“Hello, it’s Lisa from Sweden. I sent you an email three hours ago — I really need an answer,” she stammers, bracing for impact.

Silence. Seconds feel like hours. Then:

“Do you realize you’re calling me during lunch? We eat for at least two and a half hours here!”

Click.

Well, that went south. Or should we say — turned into a crêpe.

How could the great international onion crisis have been avoided?

Let’s rewind. Jacques still has the final say, and Lisa still needs him urgently.

This time, she opens her global communication platform — let’s call it lynes.

She searches for Jacques and immediately sees that he’s in a meeting — 45 minutes left.

Lisa informs the customer they’ll have an answer within the hour. While waiting, she sends Jacques a chat message with all the details.

Forty-five minutes later, she opens lynes again. This time, she sees a green phone icon — he’s available!

She quickly calls, follows up on her message, and five minutes later has the answer ready for the customer.

Crisis averted. Thanks to a global communication solution.

Why do you need a global communication platform?

As you saw, cross-border communication can get messy — and time zones only make it worse.

A centralized communication hub like lynes brings your entire organization together: one place, one platform, one way of working.

With lynes, teams across the world become more accessible, collaboration more transparent, and support across time zones much easier.

Before you start, decide whether your organization will communicate synchronously or asynchronously — and then let lynes do the rest.

Benefits of a global communication solution

1. Lower costs

All internal calls worldwide become free — that alone saves a lot.

You can also consolidate smaller local contracts into one global agreement.

And with a central IT team managing everything, admin costs drop significantly.

2. Stronger synergy across teams

Support each other across borders in real time.

With one click, employees can join answer groups in other countries to help reduce queues and improve service levels globally.

3. Better collaboration and stronger culture

A shared hub ensures everyone gets the same information.

Project- and department-specific channels keep communication focused and transparent — and colleagues across countries stay connected, just a message away.

4. Easy overview and full visibility

See whether your colleague in London is in a meeting, on a call, or done for the day.

Presence status gives instant clarity and avoids unnecessary interruptions.

5. Structure and clear workflows

When everyone works in the same system, cross-border projects run smoothly.

Global processes are easier to anchor since you’re not juggling different tools or infrastructures.

So, how does it work?

Today, we offer phone numbers in over 50 countries, and the list keeps growing.

That means your teams in Sweden, Finland, Spain, and the U.S. can all share the same communication platform.

We can provide new numbers or port existing ones into lynes to ensure seamless traffic.

We also support bring your own device (BYOD), allowing functionality in more countries — using full mobile integration (full-MEX) where available.

In Sweden, lynes operates fully integrated with several carriers, but you can also use the app with VoIP only and still answer calls from your answer groups.

In other countries, we provide local landline numbers while users keep their mobile numbers — and VoIP works just as well there too.

Do you recognize yourself in Lisa’s story — the one that ended in a crêpe?

Let us show you how to bring your global offices closer together and turn that crêpe into crème brûlée instead.

Disclaimer: No French colleagues were harmed in the making of this story.

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