lynes 2.6 – When AI Truly Transforms Customer Communication
Customer service is facing its biggest shift in decades.
We often talk about efficiency, automation, and smarter ways of working, but with lynes 2.6 this becomes reality. This is not just another update. It’s the beginning of a new way to handle customer communication, where people and AI work together in the same flow.
A Paradigm Shift in Customer Service
Traditionally, contact centers have relied on humans to manage every step of the customer journey. Calls, chats, and emails were often spread across several systems, creating fragmented overviews and time-consuming processes.
With lynes 2.6, that changes completely.
When AI becomes an integrated part of the Contact Center, a new dynamic emerges. Our AI Agents work in the background to answer calls, respond to chats, and resolve simple cases instantly. They can identify the customer, retrieve the right information, and provide quick answers — 24/7.
And when a case requires human attention, it’s seamlessly escalated to the right person in the Contact Center. This means customers get faster support, teams avoid repetitive tasks, and communication stays consistent across every channel.
AI and Contact Center Together
The real power lies in the combination.
AI Agents free up time and handle high volumes, while the Contact Center brings every conversation together in one place. Phone, chat, and email merge into a single view, creating a new level of control, overview, and collaboration.
For teams, this means scaling faster without adding more people.
For customers, it means shorter response times and a more personal experience.
This synergy is what makes us call it a paradigm shift — it changes not only how companies work but also how customers experience service.
Fewer Systems. More Focus.
With lynes Contact Center, everything happens in one place.
Instead of switching between tools for phone, chat, and email, everything is managed in one unified interface. This reduces complexity, saves time, and gives both agents and managers a clearer picture of what’s happening in real time.
Fewer systems also mean fewer errors, simpler onboarding, and a more seamless experience for the entire team.
The result is a contact center that’s as efficient as it is easy to use.
More Than a Product Update
lynes 2.6 has been rebuilt from the ground up to make AI a natural part of everyday communication.
Not as an add-on or integration, but as a native capability within the platform itself. We believe the future of customer service isn’t about more systems — it’s about smarter workflows where AI and humans work side by side to create value.
This is just the beginning.
