How does Callback work?
When a customer calls a company and there is a high load or long queue, the customer can choose the callback function. Instead of waiting in the phone queue, the customer chooses to be called when it's their turn. Many systems also allow the caller to select a specific time for the callback, which is extra convenient.
For the company using the feature, it means they can plan and allocate resources more efficiently, based on the number of incoming callback requests.
Benefits of Callback:
- Improved customer experience: Customers do not have to wait in long phone queues.
- Effective resource allocation: Companies can plan staff needs based on the requests.
- Reduced dissatisfaction: By reducing waiting times, the risk of frustrated customers is reduced.
- Flexibility: Many systems offer the ability to determine a specific time for dialing.
