Carla
A phone system that keeps up with a fully digital customer journey
Background
Carla buys and sells electric and plug in hybrid cars entirely online. Their business is built around delivering a smooth, trustworthy and professional customer experience, where every interaction matters. As the company grew, it became clear that their existing phone system was no longer sufficient.
The previous solution made it difficult to work efficiently and in a structured way. Carla needed a modern system that could integrate with their CRM, was easy for employees to use, and could scale alongside the company’s rapid growth.
The choice was lynes.
lynes gives us a phone system that is easy for employees to use and flexible enough to support our rapid growth.
- Peter Simon, CPTO
The solution
With lynes, Carla got a phone system designed for digital companies with high demands on integrations and usability. The interface is easy to work with, and the solution can be adapted to how the business actually operates.
A key part of the collaboration has been the ability to develop integrations between lynes and Carla’s own systems. Thanks to an open technical approach and close cooperation, Carla has built a platform that works today and is ready for future needs.
The result
After switching to lynes, the work around customer calls has become clearer and more structured. Employees have better visibility of calls and queues and can access the right information more quickly.
This has led to less time spent on system administration and more focus on delivering a great customer experience. At the same time, internal follow up and staffing planning have become easier, creating smoother day to day workflows.
For us, lynes is a key part of delivering a professional and trustworthy customer experience every time someone contacts Carla.
- Carl Elelid, IT Admin
The collaboration with lynes
Carla describes the collaboration as straightforward, engaged and solution focused. When technical questions arise or new ideas need to be tested, lynes is available and proactive in finding solutions.
This has enabled Carla to develop their telephony in step with the business and ensure that everything works in practice, not just on paper.
Why lynes
Carla recommends lynes to companies that combine digital sales with a high level of customer contact and want a phone system that can be adapted to their business.
For Carla, lynes is not just a phone system, but a stable foundation for continued growth and a better customer experience.
