Comparison Microsoft Outlook vs Lynes

Compare

See the difference between lynes and outlook

We've gathered the most important features in telephony, ticket management and collaboration — here's why lynes is the smarter choice.

Lynes

Microsoft Outlook

Ticket Management & Contact Center

Ticket number and tracking

Assign cases

Internal comments (not visible to customer)

@-mention colleagues in the case

Keep track of cases

Move cases between channels/email boxes

See related cases

Merge cases

Clear overview of team workload

Customer history collected in one feed

Role-based access control

Activity history (see who has done what)

The comparison is based on publicly available information at the time of publication. Functions can change over time.

This is what you get with Lynes as well.

In addition to smooth ticket management, you get everything you need to talk, collaborate and automate — right in the same platform.

Lynes

Telephony

Built-in business PBX

Callback (callback)

Personal IVR

HD Audio

Number display (select from several numbers)

Integrations with Swedish operators

AI & Automation

AI telephonist

Personal AI telephonist

AI agents in email and web chat

Auto labels on calls

Conversational Intelligence

Collaboration

Internal chat (for teams and colleagues)

Group chat

Share documents

Shared Contacts (Shared Address Book)

Share calls (send recording/info internally)

Videoconferencing (internal & external calls)

Frequently asked questions and answers

Here we’ve gathered the most common questions about Lyne’s features and the differences between Outlook and lynes.

! 01

Can I move my existing subscriptions to lynes

Of course! You can use several operators together with lynes - choose the one that suits you!

! 01

Who has developed the lynes app?

We did! And we are super proud of it. We control the product from start to end.

! 01

Where do you store the data?

We store it in Sweden, with all the necessary encryptions.

! 01

On what platforms can I use the app?

It works just as well on Windows, macOS, Linux, iOS & Android!

! 01

Do you offer a free trial?

Of course, start your free trial here.

! 01

Which operators work with lynes?

Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.

PBX, Contact Center or AI?

With lynes, you get not just a switchboard or a contact center — but a complete platform that makes customer service, collaboration and telephony easy. All in one app.

A selection of our customers

See for yourself how lynes can replace Outlook — book a demo today

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