Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Data-Driven Insights That Drive Results
Delivering top-tier service and sales performance takes more than intuition — it requires reliable data. With lynes Analytics, you get a powerful suite of tools to collect, analyze, and act on your call data. Whether you run customer service, sales, or a hybrid operation, Analytics gives you a clear overview and helps you make the right decisions at the right time.
Instead of waiting for end-of-month reports, you can track KPIs such as response time, service level, queue length, and answered calls in real time. By setting threshold values for call groups, you’ll receive instant notifications when something deviates — allowing you to adjust staffing and workflows before issues grow.
It’s not just call volumes and response times that become visible — by combining Analytics with tools like AI Support Agent, Auto Labels, and Conversation Intelligence, you can dive deeper into customer interactions and conversation content. This gives you not only numbers but also valuable context to enhance customer experience and train your team more effectively.
With automated reporting, there’s no need for manual data management. Schedule tailored reports for different departments and roles so that each recipient gets exactly the information they need — whether it’s for daily operations, weekly summaries, or monthly KPI tracking.
Analyzing data over time makes it easy to identify trends, understand peak hours, and optimize staffing. You gain insights for more accurate forecasts, better resource planning, and higher service levels — all while keeping workloads balanced across your team.
Achieve Your Goals More Easily
Set Thresholds and Track KPIs
- Define limits for call groups
- Monitor key metrics like response time, service level, and answered calls
- Receive real-time alerts for deviations and act instantly
Automate and Schedule Reports
- Create custom reports for your most important KPIs
- Send automatically to selected recipients on specific intervals
- Customize content by department and role
Tailor Your Analysis
- Analyze specific users, teams, or call groups
- Choose the time range that fits your needs
- Combine with AI features for deeper, more actionable insights
With lynes Analytics, your data becomes a strategic advantage — empowering smarter decisions, improved performance, and better customer experiences.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Por cura, seleccionar entre varios operadores connectivas.
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Yes, you can schedule report mailings with selected metrics and recipients.
Absolutely, select a group to view agent stats or analyze individual users for full insight into their call flows.
Yes, Analytics allows you to select metrics based on your unique KPIs, as well as adjust thresholds and time intervals.
Related Features
lynes is packed with innovative features that will turn your client's workday into a breeze. With lynes, you'll get the latest business phone technology from Sweden. Simply put - a carefree software that's both lynes to use and simple to administrate.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Analytics
Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
Auto Labels
Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
AI telephonist
With Lynes AI telephonist, you'll never miss a call again. It responds, informs, relays or takes messages. Fully automatic, even when no one is in place!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Share calls
With lynes, you can easily share a call in a chat, channel or via SMS. Once you do, the one you share the call information to can easily call up the person right from the message.
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Conversation Intelligence
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Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
Wallboard
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Answer Groups
An answer group from lynes is more than just opening hours, it is an advanced, yet easy-to-manage part of your business switchboard that reduces the risk of you missing calls.
Answer Groups
Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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