From time-consuming telephony to seamless communication
When Kvänum Kitchen switched to lynes they got a PBX solution that matches their own craftsmanship, stable, well built and easy to use. Today, they have full control over their conversations, better accessibility and a collaboration that feels genuine.
In the workshop in Kvänum it smells of freshly sawn wood and coffee. Here kitchens are created with the same accuracy as generations of craftsmen made before them. Every ruse and hatch should be exactly right, it's all about details.
But behind the scenes, not everything worked quite as seamlessly. The telephone exchange, the nervous system of the company, demanded constant attention. For Andreas Palm, IT manager at Kvänum kök, it became clear that something needed to change.
A solution that just works
When they took the step over to lynes, everything changed. The PBX went from something that demanded attention to something that just works.
With lynes, they got a stable and user-friendly environment where the whole team quickly finds the right information. The clear app makes it easy to follow call flows, see when pressure increases and gain insight into how customers actually experience contact.
Thanks to lynes analysis tools They now see exactly when the load will be high, how long the waiting times are and if any call is missed. It provides a shared understanding of how they can improve their availability and service.
Kvänum kök also uses Entra ID integration, allowing logins and user management to be done smoothly and securely.
A collaboration that feels personal
For the team at Kvänum kök, cooperation with lynes has been as smooth as the platform itself. They describe the support as fast, clear and always available when questions arise.
But what is most appreciated is that lynes listens. When suggestions or requests come in, they are taken seriously and often become reality. It creates a sense of partnership rather than provider.
“We really notice that lynes cares. It is never far to help, and one feels that they want to develop together with us.”
— Andreas Palm
upshot
Today, communication is as well built as their kitchen. It works every day without hassle.
The team saves time, has better control and can focus on what they love, creating timeless kitchens.
When Kvänum kök wanted to be able to see the referral status of colleagues in real time, lynes listened. Three months later, the feature was in place, directly in the app. For Andreas and his colleagues, it was another clear proof that lynes delivers not only technology, but genuine collaboration.
“The difference is noticeable immediately. We have got a stable and easy-to-use pbx environment that makes everyday life smoother. It really works.”
— Andreas Palm, IT Manager, Kvänum kök
