Compare
See the difference between Lynes and Zendesk
We've gathered the most important features in telephony, ticket management and collaboration — here's why lynes is the smarter choice.
Lynes
Zendesk
Telephony
Built-in business PBX
Callback (callback)
Personal IVR
HD Audio
Number display (select from several numbers)
Integrations with Swedish operators
Ticket Management & Contact Center
Ticket management
Web chat (live chat on the website)
Omni-channel (phone, chat, email in the same app)
Call Recording + Transcription
Priority calls
Wallboard
Advanced surveys (Survey)
AI & Automation
AI telephonist
Personal AI telephonist
AI agents in email and web chat
Auto labels on calls
Conversational Intelligence
Collaboration
Internal chat (for teams and colleagues)
Group chat
Share documents
Shared Contacts (Shared Address Book)
Share calls (send recording/info internally)
Videoconferencing (internal & external calls)
The comparison is based on publicly available information at the time of publication. Functions can change over time.
Contact us
PBX, Contact Center or AI?
With lynes, you get not just a switchboard or a contact center — but a complete platform that makes customer service, collaboration and telephony easy. All in one app.
A selection of our customers
See for yourself how lynes can replace Zendesk — book a demo today
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