What does BYOC mean?
BYOC stands for Bring Your Own Carrier and means a company uses its existing telecom carrier to send and receive calls, while using a cloud platform (UCaaS or CCaaS) for phone system functions, response groups, chat and other smart features. In short: you keep your carrier but replace the phone system with a more flexible cloud service.
When is BYOC a good choice?
BYOC is often used by companies that:
- Have long or favourable contracts with their current carrier.
- Operate internationally and want to use local carriers in different countries.
- Need to meet legal and regulatory requirements around number portability, traffic data or data storage.
- Have their own SIP trunks and want to keep using them.
Benefits of BYOC
- Flexibility, you choose which carrier to use.
- Cost control, keep existing contracts and discounts.
- Compliance, easier to meet local requirements for things like emergency calls.
- Global solutions, use different carriers in different markets.
- Seamless integration, connect the cloud service to existing trunks.
How does BYOC work in practice?
In a BYOC setup, your carrier connects via SIP to the cloud platform. All calls that go through the carrier's network are then also handled by the platform's features, such as call logging, routing, presence and AI agent. This is usually handled via SIP trunks, PBX integration or a carrier connection through cloud peering or a gateway.
Frequently asked questions about BYOC
Do I need a specific carrier to use BYOC?
No. Many platforms are carrier independent. The important thing is that your carrier can connect via SIP or another standard connection.
What happens if my carrier has an outage?
With BYOC, you or your carrier are responsible for the call path. The cloud platform handles the phone system functions, but the traffic goes through the carrier.
Is BYOC expensive to implement?
Not necessarily. It depends on the technical setup. For many companies it is a way to avoid the cost of changing carrier.
Does BYOC also work for contact centers?
Yes, especially for larger organisations that need custom call handling, local numbers and control over traffic.
Want to know how lynes handles BYOC and integration with external carriers? Explore our features or contact us for a demo.
