Softphone, a phone without a phone
A softphone, from the words software phone, is a digital phone that runs in an app or browser instead of a physical device. It uses VoIP technology to make and receive calls over the internet.
You can use a softphone on your computer, mobile, tablet or browser. The interface looks like a regular phone, with a keypad, call log, contacts and messages.
What is a softphone used for?
Softphones are used by companies and individuals who want:
- Flexibility, you can call from any device.
- Mobility, you are not tied to the office landline.
- Integration, the softphone connects to CRM, calendar and collaboration tools.
- Remote work, a natural fit for hybrid teams.
It is especially common in UCaaS, where the softphone becomes the hub for all communication. The technology is usually built on WebRTC and VoIP.
Benefits of softphones
- Available everywhere, as long as you have internet.
- Lower cost, no expensive hardware required.
- Easy to update, new features arrive directly in the app.
- Environmentally friendly, fewer physical devices and less e waste.
- User friendly, often the same interface on mobile and desktop.
How does lynes fit in?
At lynes we work with a mobile first mindset, which means the softphone experience works just as well on mobile as on desktop. With lynes you can:
- Answer in response groups straight from your mobile.
- Join video meetings in the app.
- Switch seamlessly between devices.
- Use built in AI features during the call.
Frequently asked questions about softphones
Do I need a headset to use a softphone?
No, you can use a speaker and microphone. A headset gives better sound quality and less interference, especially in open spaces.
Is a softphone safe to use?
Yes, as long as you use a trusted solution with encryption and authentication. Many companies also add VPN support for extra protection.
Can I use a softphone abroad?
Yes. With an internet connection the softphone works just like at home, perfect for business trips and remote work.
What happens if I lose my network mid call?
Some systems, like lynes, handle transitions between networks and reconnect automatically if coverage drops.
Want to know how a softphone works in practice? Explore our features or contact us for a demo.
