Stockholm, 14 September 2026. Following a procurement process, the Nordic group Nestit Group has selected lynes as its platform for cloud telephony, phone system and contact center with built-in AI. Under the agreement, lynes is offered through the group's companies and sales channels. Customers get everything from the phone system to AI handled in one and the same app, and Nestit gets a shared platform to keep growing on.
One platform for the Nestit companies
Nestit Group is a fast-growing Nordic group working in IT, telephony and office solutions for small and medium-sized businesses, with more than 400 employees across 45 offices in Sweden, Finland and Norway. The group ran a procurement process for a telephony, phone system and contact center platform, and selected lynes as its supplier. The platform now becomes a shared foundation for the group's companies, which carry on meeting their customers under their own brands and with a local presence.
For customers, that means a modern, complete offering in one place: business phone system, telephony and contact center in one and the same app, with AI features that make the working day easier.
“We ran a thorough procurement process and evaluated a number of platforms on the market on functionality, scalability, security and how well they work to sell and deliver through many local companies. lynes stood out. Having the phone system, contact center and AI in one and the same platform, developed in Sweden by a company that understands how partner sales work, means we can give our customers a modern, complete offering and build our own growth on it at the same time,” says Johannes Boson, CEO, Nestit Group.
AI that is built in, not bolted on
All AI in lynes is developed by lynes' own team and has been part of the platform from the ground up. AI telephonist answers, transfers and takes messages when nobody else can pick up. AI Support Agent takes pressure off customer service by answering recurring questions. All of it is administered in the same app as the phone system and the contact center, which means the Nestit companies can deliver AI to their customers without more systems, more suppliers or more logins.
Built for partners that want to grow
lynes has been built from the start to be sold and delivered through partners. The platform is offered today through an established network of resellers and through the partnership with Telenor, and the same model underpins the agreement with Nestit: the partner owns the customer relationship, lynes provides the platform, the development and the support. With dedicated partner managers, shared training and ready-made sales material, every company in the group has what it needs to get going quickly. The platform is built to scale and gives high availability whether the partner has ten customers or tens of thousands.
“Nestit's structure, with many local companies, is a very good match for our partner model. With lynes, those companies get a shared platform for telephony, phone system and contact center while keeping their closeness to their customers. That is exactly how lynes is meant to be used. A partner should be able to make the platform the core of its own offering, whether it is a group with many local companies or an operator that wants to give its entire customer base a modern offering for telephony, phone system and contact center. Our whole model rests on being easy to sell, easy to deliver and easy to grow with, and that is the model Nestit is now taking into all of its channels,” says Alexander Westlund, CEO, lynes.
The rollout across the Nestit companies begins immediately, with lynes and Nestit working closely together on training and launch.
About Nestit Group
Nestit Group is a Nordic group offering IT, cyber security, document management, telephony and phone system solutions to small and medium-sized businesses. The group was formed in 2024 with the investment company MVI as its owner and today consists of 20 companies with more than 400 employees across 45 offices in Sweden, Finland and Norway. Nestit Group has more than 10,000 customers, has passed one billion Swedish kronor in revenue and is aiming for 1.5 billion in the coming years. The companies in the group keep their local brands and their closeness to customers while gaining access to the group's combined offering. Read more at nestitgroup.com.
Want to offer telephony, phone system and contact center with built-in AI to your own customers? Talk to our sales team and we will walk you through how the partner model works in practice.
