To-Do Lists in Response Groups

Med To-Do Lists In lynes you get full control of everything that needs to be followed up in your response groups. Missed & bounced calls, voicemails and callback requests are automatically collected in one place so that nothing is forgotten and all customers get feedback.

The feature helps the team work more structured, prioritize correctly, and create a clear common workspace for follow-up.

Keep track of everything that needs to be followed up

Collects all data automatically

The to-do list acts as a common to-do list for the response group. When something happens that requires follow-up, it is automatically added to the list. For example, it can be missed calls, voice messages or manual callback requests. This way you don't have to keep track manually and reduce the risk of something being lost.

Clear overview for the whole team

Everyone in the response group sees the same list and the same status. It makes it easy to see what's new, what's already managed, and what's still pending. The result is a more coordinated approach where everyone knows what needs to be done.

Customize what to display

You choose the types of tasks to display in the To-Do list. The function can be easily customized according to how your team works and the types of follow-ups that are most important to you.

Visual notifications that make work easier

Direct indication when something is new

In the main view, a clear counter appears when new cases appear in the To-Do List. It allows agents and supervisors to quickly see when something needs to be handled without actively looking.

Adaptable for different roles

You can choose how to display the counter for different roles such as agents, supervisors, and logged-out users. It provides the right information to the right person and reduces unnecessary stress in everyday life.

Tick off and move on

Easy to mark cases as completed

Once a case is handled, simply click to mark it as followed up. The case then disappears from the list and is no longer counted as missed in the statistics.

Better statistics and clearer accountability

By checking cases, you get both better statistics and a clear picture of what has actually been fixed. It will be easy to see what remains and who needs to take the next step.

Frequently Asked Questions about To-Do Lists

Which items are on the to-do list?
Missed calls, voice messages, and manual callback requests can appear in the list. You choose for yourself which types will be active.

Is the to-do list common to the entire response group?
Yes. All users in the response group see the same list and status on the cases.

Do unchecked cases affect statistics?
Yes. When a case is marked as followed up, it is no longer counted as missed in the statistics.

Can we customize the function according to our way of working?
Oh, absolutely. You can control which cases appear and how notifications work for different roles.