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A flexible contact point for each page
Web widget
Web widget brings together all important contact paths in one interface and is easily customized per page and needs.
Web widget – a flexible contact point on your website
Web widget is part of the lynes web chat and works as a unified contact point on your website. It brings together chat, telephony, queue information, callback and FAQ in a single interface. Everything is adapted to the page where the widget is displayed and built entirely around your needs.
The result is a clear and easy to use contact path for visitors, without compromising control or flexibility.
Build your Web widget to match your needs
You decide what content is shown in each Web widget. This could be a specific chat connected to the right response group, team or function. That way, visitors always meet the right contact option, in the right place.
You can create multiple Web widgets and use them in parallel across different parts of your website. Each widget has its own settings, its own content and its own contact paths.
Show the right phone number in the right place
In the Web widget, you can display different phone numbers depending on context. This could be support, sales, finance or other functions within your organization.
You control which numbers are shown and where they appear. This makes it easy for visitors to quickly find the right contact, without having to search or click around.
Show queue status directly in the widget
For each response group, you can display the current queue status directly in the Web widget. Visitors can see how many people are waiting and get the right expectations before reaching out.
Queue information is updated automatically in real time and creates transparency in the contact experience.
Call me – simple callback for visitors
The Web widget can also include the Call me function. Visitors enter their phone number and submit a callback request.
The request is placed in the response group’s callback queue and is picked up by an available agent. This creates a smooth experience for visitors and reduces the risk of missed calls.
FAQ directly in the Web widget
You can display selected FAQs directly in the Web widget, pulled from your knowledge base. You choose which questions to show, such as delivery times, returns or contact details.
By showing answers directly in the widget, many questions can be resolved without the visitor needing to get in touch.
Easy to install on any website
Once the Web widget is ready, you receive a code snippet that is easily added to your website. It works regardless of platform or CMS.
The same website can be used for multiple Web widgets, with each widget adapted to its specific context. Different chats, different FAQs and different contact paths, fully on your terms.
A unified experience for both visitors and teams
The Web widget brings together several important contact options in a single interface. For visitors, it is easy to choose how they want to get in touch. For teams, it is clear, structured and easy to manage.
Everything is built to be flexible, quick to get started with and easy to adjust over time.
What is a Web widget in lynes
A Web widget is a flexible contact point placed on your website. It combines chat, telephony, queue information, callback and FAQ in a single interface, adapted to the page where it is displayed.
Can I use different Web widgets on different pages
Yes. You can create multiple Web widgets and use them in parallel across your website. Each widget can have its own content, its own chats, its own phone numbers and its own settings depending on context.
Can I show queue status and callback in the Web widget
Yes. You can display current queue status for response groups directly in the widget and also offer the Call me function. Queue information is shown in real time and callbacks are automatically routed to the correct callback queue.
Who can manage and configure the Web widget
Authorized users in the lynes admin interface can build, adjust and update Web widgets. This makes it easy to adapt content, contact paths and settings over time without technical assistance.
Frequently asked questions and answers
Here we have collected the most frequently asked questions about Lynes' features, pricing and support. Can't find the answer to your question? Do not hesitate to contact our customer service and we will be happy to help you further!
Of course! You can use several operators together with lynes - choose the one that suits you!
We did! And we are super proud of it. We control the product from start to end.
We store it in Sweden, with all the necessary encryptions.
It works just as well on Windows, macOS, Linux, iOS & Android!
Our app works with several operators in Sweden. Choose and combine amongst our own subscriptions, Telia, Tele2, Tre and Telenor.
Inga FAQs att visa
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Auto labels automatically mark important calls, send alerts and give you instant visibility. Also works for personal numbers and manual tagging.
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Lynes Analytics is a powerful built-in tool that lets you track performance in real time — from queued calls to average response times — giving you instant insights into your response groups.
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Med Conversation Intelligence behöver du aldrig mer glömma viktiga detaljer från ett samtal. Vi spelar in, transkriberar och summerar alla era samtal så att du enkelt kan söka fram informationen!
Wallboard
Visualize your data and make it available on one or more wallboards. We let you customize each wallboard and populate it with the response groups and data you desire!
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Ticketing system
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Ticketing system
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Web chat
Gives your customers the opportunity to chat with you directly on your website! Incoming messages are easily handled by the agents directly in lights and not in a third-party system.
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Contact Us
Collaboration tool or a phone system? Lynes is both.
Lynes is not just a great collaboration tool for your business. Or a awesome phone system. Lynes are both. It allows you to hold video meetings, receive calls, chat with colleagues and customers and share documents - all in the same workflow.
A selection of our customers
Interested? Talk with us today.
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