Kort svar: vad skiljer Dstny och Lynes?
Både Dstny och Lynes fungerar med de stora operatörerna. Skillnaden är var ni jobbar. I Lynes sköter ni växel, contact center, AI, statistik och administration i samma app, med en inloggning. Hos Dstny ligger statistik, administration och AI tjänster i separata portaler. I Lynes är AI dessutom inbyggd i hela plattformen och svarar kunderna i telefon, chatt och mejl på 97 språk.
Jämför
Dstny och Lynes sida vid sida
Bock betyder att tjänsten finns. Kryss betyder att den saknas. Senast kontrollerad 6 november 2026.
Tre skillnader som avgör valet
Det här är skillnaderna som brukar avgöra när företag väljer mellan oss.
Allt i en app
Växel, contact center, AI, statistik och administration finns i Lynes appen. En inloggning och inga portaler att hoppa mellan.
AI inbyggd i hela Lynes
AI är en del av plattformen, inte en separat produkt. AI telefonist, Personlig AI telefonist, AI supportagent och AI Coach ställs in direkt i appen.
AI som svarar i alla kanaler
Samtal, chattar och mejl besvaras av AI på 97 språk. Det som behöver en människa blir ett ärende i Lynes contact center, där AI Coach föreslår svar.
Därför spelar det roll att allt finns i en app
Varje extra portal är en inloggning till, ett gränssnitt till att lära sig och ett ställe till där inställningar glider isär. I Lynes finns allt på samma ställe.
En inloggning för allt
Användare och administratörer jobbar i samma app. Ingen separat portal för statistik, inställningar eller AI.
Statistiken där ni jobbar
Köer, samtal och ärenden följs upp direkt i appen. Ni behöver inte logga in någon annanstans för att se hur det går.
AI ställs in där ni redan är
AI telefonist, AI supportagent och AI Coach ställs in i samma app som växeln. Ett verktyg att lära sig, inte ett per AI tjänst.
Snabbare att komma igång
Nya medarbetare lär sig ett system i stället för flera. Det gör det enklare att börja och att byta roller i teamet.
Hör AI agenten själv innan ni bestämmer er
Jämförelser i all ära. Det snabbaste sättet att förstå skillnaden är att ringa. Våra demobolag har riktiga kunskapsbaser och svarar dygnet runt.
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Frost Bil
Dealer and workshop in Stockholm, Gothenburg and Malmö. The AI knows the stock, the prices, the opening hours and the routines.
Answers in English and Swedish, around the clock. Ask about a car in stock, book a test drive or ask for a service price.
- “How much is a tire change?”
- “Do you have any used cars in stock right now?”
- “When is your next free slot for a service?”
AI telephonistFrost Bil, you're speaking with our AI assistant. Is this about buying a car, service, spare parts or financing?
CustomerI saw a Kia EV6 at your dealership. How far has it been driven and how much is it?
AI telephonist2023 Kia EV6 RWD. 18,000 km. Price SEK 459,900. Registration number FRO987. Would you like to test drive it? We have slots tomorrow at 10:00 or 13:30, or on Thursday at 17:00.
CustomerTomorrow at 13:30 works. Can I trade in my Golf at the same time?
AI telephonistAbsolutely. Give me the registration number and the mileage, and our buyer will prepare a valuation before your visit. You'll get an estimate within a couple of hours on weekdays.
- Test drive booked
- Valuation sent to buyer
- SMS confirmation
Vitaline Tandvård
Dental care chain with several clinics, including one in Malmö. The AI knows the treatments, the prices, the opening hours and the cancellation rules.
Answers in English and Swedish, around the clock. Ask what a basic checkup costs, hear what applies if you cancel or ask for an emergency appointment.
- “How much is a basic checkup?”
- “Do you offer emergency dental care?”
- “Can I pay for a treatment in installments?”
AI telephonistVitaline Tandvård, you're speaking with our AI assistant. Is this about a new appointment, a toothache or a question about a treatment and its price?
CustomerI've had pain in a molar since last night. Can I come in today?
AI telephonistWe'll look at that as soon as possible. At the clinic in Malmö there's an emergency slot today at 14:20, otherwise tomorrow at 08:00. Does either of those work for you?
CustomerToday at 14:20 works well. How much is an emergency visit?
AI telephonistThen you're booked for today at 14:20. I'm noting pain in a molar since last night, so the dentist is prepared. The price depends on what needs to be done, and you'll always know the cost before the treatment starts. The confirmation will come by SMS.
- Emergency slot booked
- Symptoms passed to the dentist
- SMS confirmation
Reseagenterna
Travel agency for leisure and group travel. The AI knows passports and visas, rebookings, assistance and what to do when a trip doesn't go as planned.
Answers in English and Swedish, around the clock. Ask about passports and visas, hear what a rebooking costs or get help if your flight is canceled.
- “Do I need a visa for Thailand?”
- “How much does it cost to rebook my trip?”
- “My flight is canceled, what do I do?”
AI telephonistReseagenterna, you're speaking with our AI assistant. Is this about a new trip, a booking you already have or help during an ongoing trip?
CustomerWe're at Arlanda and our flight to Bangkok is canceled. What do we do now?
AI telephonistWe'll help you with that. Stay at the airport and keep your receipts if you buy food while you wait. What's your booking number?
CustomerRA48213. We're two adults and one child.
AI telephonistThank you. I'm now transferring you to our travel emergency desk and passing on your booking number and that you're three travelers, so you don't have to start over. They'll help you with a new departure.
- Transferred to the travel desk
- Booking number noted
- Summary sent to the desk
Nordpump Service
Service company for heat pumps of several brands. The AI knows the service plans, the prices, the service areas and what to do when a pump stops.
Answers in English and Swedish, around the clock. Ask what the Trygg Pump service plan costs, hear which brands are serviced or get help with an urgent breakdown.
- “How much is the Trygg Pump service plan?”
- “How often should the heat pump be serviced?”
- “My heat pump has stopped, what do I do?”
AI telephonistNordpump Service, you're speaking with our AI assistant. Is this about service, a breakdown, a service plan or something else?
CustomerOur heat pump has stopped and it's getting cold in the house. What do I do?
AI telephonistLet's start with the simple things. Check that the fuses are intact and see if the display shows an error code. What does it say?
CustomerIt shows alarm E12. The fuses look fine.
AI telephonistThanks. I'm creating an urgent case with the error code, and a technician will call you back shortly to book a visit. What's the address?
- Urgent case created
- Error code sent to the technician
- Technician calls back
Nynäsviks kommun
Municipality with a contact center for residents and businesses. The AI knows building permits, preschool, waste and fault reports, and knows where every case should go.
Answers in English and Swedish, around the clock. Ask about a building permit for a deck, report broken street lighting or hear when the recycling center is open.
- “Do I need a building permit for a deck?”
- “How do I apply for a preschool place?”
- “When is the recycling center open?”
AI telephonistNynäsviks kommun, you're speaking with our AI assistant. Is this about building permits, preschool, waste, a fault report or something else?
CustomerThe street lighting on my street has been out for several days.
AI telephonistThank you for letting us know. I'll file a fault report right away. Which street is it, and roughly at which house number?
CustomerBjörkvägen, between number 12 and 20. Three lamps are out.
AI telephonistThe fault report is now registered for three broken lamps on Björkvägen 12 to 20, and it's been sent to the streets department. Would you like the case number by SMS, so you can follow the case?
- Fault report registered
- Sent to the streets department
- Case number by SMS
Rör och Vatten
Plumber for private customers and businesses. The AI knows the services, the prices, the warranty and how the ROT tax deduction works.
Answers in English and Swedish, around the clock. Ask what a new toilet costs, hear how the ROT tax deduction works or book a plumber.
- “How much does it cost to install a new toilet?”
- “Can you help me with the ROT tax deduction?”
- “Can I book a plumber for next week?”
AI telephonistLars Rör och Vatten, you're speaking with our AI assistant. Is this about a booking, a quote or an ongoing job?
CustomerIt's dripping under the kitchen sink and I want to replace the faucet at the same time. Can you come next week?
AI telephonistWe can. I have slots on Tuesday at 08:00 or Wednesday at 13:00. Have you already bought a new faucet, or should the plumber bring one?
CustomerWednesday works. I bought one myself.
AI telephonistThen you're booked on Wednesday at 13:00, and I'm noting that the faucet is already there. The ROT deduction is taken directly off the invoice, so you only pay your share of the labor cost. The confirmation will come by SMS.
- Plumber booked
- Own faucet noted
- SMS confirmation
Så går bytet från Dstny till Lynes
Ni behåller era nummer och vi tar hand om det mesta. Så här brukar det se ut.
Bra att kolla först: bindningstid och uppsägningstid i ert nuvarande avtal, både för växeln och för mobilabonnemangen. Då kan vi lägga flyttdatumet rätt från början.
1. Genomgång
Vi går igenom köer, svarsgrupper, öppettider, nummer och mobilabonnemang. Ni får en plan och ett datum.
2. Uppsättning och test
Växeln byggs i Lynes och testas innan något flyttas.
3. Nummerflytt
Era nummer flyttas till Lynes på det datum ni har valt.
4. Igång
Utbildning för användare och administratörer, och uppföljning efter start.
Vanliga frågor om Dstny och Lynes
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Se skillnaden själv
With Lynes, you get not just a switchboard or a contact center, but a complete platform that makes customer service, collaboration and telephony easy. All in one app.
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Så har vi jämfört
Jämförelsen bygger på information som fanns på respektive leverantörs webbplats den 6 november 2026. Priser är inte med, eftersom de beror på avtal och antal användare. Ser du något som inte stämmer? Hör av dig så rättar vi.