Number porting means moving an existing phone number from one operator to another while keeping the number. You change provider without changing your number. It applies to both fixed numbers and mobile numbers and is a regulated right, not something an operator can refuse without cause. For businesses it is crucial, since the number is often well established with customers, on print material and in contracts.
How a number port works
The port is handled between the operators, but you start it with the new provider.
- You order the port with the new operator and supply the number.
- The new operator requests the number from the old one.
- A date is set when the number moves across.
- At the switch the old subscription ends and the new one takes over.
A mobile number often moves within one business day. Fixed numbers and larger ranges can take a little longer.
Examples of when number porting is used
- When changing operator: you move to a modern solution but keep every number.
- When merging: several companies gather their number ranges with one provider.
- When moving to a cloud system: the whole phone system is replaced without customers noticing.
- After an acquisition: numbers follow the business to the new owner.
Port your numbers to lynes
When you switch to lynes your numbers move as part of the transition, so nothing is lost along the way. Everything sits in one app, telephony and AI are built in house in the same platform. In practice this means you can:
- move whole number ranges at once when switching to a business switchboard
- go straight to IP telephony for business without changing numbers
- keep all telephony in the same solution, fixed and mobile
What to watch out for
- Do not cancel your old subscription yourself before the port is complete, or the number can be lost.
- Check that the subscription has no contract period that clashes with the move.
- Collect every number you want to move in the same order.
FAQ
Does porting a number cost anything?
The port itself is usually free. However, a remaining contract period on the old subscription can carry a fee.
Can I lose the number during the move?
Not if you do it right. The risk mainly arises if you cancel the old subscription yourself before the port is done.
How long does it take?
A mobile number often within one business day. Fixed numbers and large ranges can take a few days.
Can we move many numbers at once?
Yes. Companies often move whole number ranges in a single order.
Thinking of switching but want to keep your numbers? Book a lynes demo and we will handle the porting for you.
