A voicebot, or voice bot, is an AI that holds spoken conversations with customers over the phone. It understands what the caller says, replies with natural speech and can solve simple cases or hand over to a human when needed. Unlike a menu choice in a phone tree, a voicebot holds a real dialogue.
How a voicebot works
- It listens and interprets speech using language models.
- It replies with speech synthesis in real time.
- It can fetch information, answer questions and handle simple cases.
Examples of where a voicebot helps
- Common questions such as opening hours, status and balance.
- Collecting information before a human takes over.
- Booking, rebooking or confirming appointments.
- Answering around the clock with no wait when the team is offline.
Voicebot with lynes
A voicebot differs from an AI agent in that it works through the voice on the phone. At lynes the voice technology is built in, developed in house and part of the same app, and can be combined with conversation intelligence that summarises and tags the calls automatically.
FAQ
Does a voicebot replace my staff?
No, it relieves them by taking simple cases and handing over the hard ones.
Does it understand natural language?
Yes, modern voice bots handle natural speech in several languages.
What happens if the bot does not understand?
It transfers to a human.
Is it the same as a chatbot?
No, a chatbot writes, a voicebot speaks.
Want to try a voice bot in your telephony? Book a lynes demo.
