Number masking means two parties can talk on the phone without seeing each other real numbers. A temporary intermediate number is shown instead, which protects the privacy of both customer and employee. The technique is common in platforms where individuals need to reach each other without handing out their numbers.
How number masking works
- The system assigns a temporary number that both parties call through.
- The call connects without revealing the real numbers.
- The number can expire when the case is done and be reused later.
Examples of when it is used
- Marketplaces where buyers and sellers should talk safely.
- Deliveries where driver and recipient need to reach each other.
- Taxi and sharing services where contact is needed but not private numbers.
- Customer service calling out without exposing an employee mobile number.
Number masking with lynes
Number masking builds on the same flexible number handling as direct inward dialing. At lynes, numbers and rules are managed in the same app, and a built in AI developed in house can route and document the calls without real numbers needing to be shown.
FAQ
Does the customer see my real number?
No, a temporary number is shown instead.
Does it work both ways?
Yes, both parties see the intermediate number, not each other real one.
Can the number be reused?
Yes, temporary numbers can be reassigned after a case is closed.
Is it the same as a withheld number?
No, here a temporary number is shown, not no number at all.
Want to protect both customers and employees? Book a lynes demo.
