A direct number, in full Direct Inward Dialing or DID, is a phone number that goes straight to a specific person or extension without passing the central switchboard. The caller skips the menu and reaches the person directly, which saves time and feels more personal.
How a direct number works
- Each direct number is linked to a user or function.
- Incoming calls reach the person directly, wherever they are.
- The numbers are managed in the switchboard and can move between employees.
Examples of when direct numbers are used
- Sales reps and key people that customers call often get their own numbers.
- Functions such as support, finance or reception each get a number.
- A main switchboard is combined with personal numbers for those who need them.
- When changing provider the numbers come along through number porting.
Direct numbers with lynes
In a business switchboard from lynes all direct numbers are managed in one place, in the same app as the rest of your telephony. The number follows the person between mobile and desktop, and a built in AI developed in house helps route and summarise the calls.
FAQ
Is a direct number the same as an extension?
Almost. An extension is internal, a direct number can be reached from outside directly.
Can a person have both a main number and a direct number?
Yes, it is common to combine them.
Does a direct number work on mobile?
Yes, the call reaches the person on any device.
Can we move a direct number between employees?
Yes, the number is managed in the switchboard and can be reassigned.
Want to give your key people their own numbers? Book a lynes demo.
