Unified communications, UC, means that different ways of communicating such as voice, video, chat, messaging and presence are gathered into one coherent experience. Instead of separate tools the employee works in one interface where everything connects, which saves time and reduces app switching.
What UC includes
- Telephony and video calls.
- Chat and messaging.
- Presence that shows who is available.
- File and screen sharing.
Examples of what UC delivers in practice
- You see in presence that a colleague is busy and chat instead of calling.
- A chat case turns into a video call without switching tools.
- The same app works at the office, at home and on the go.
- Customer calls and internal calls sit in the same log.
UC and UCaaS
- UC is the concept itself, communication brought together.
- UCaaS is the same thing delivered as a cloud service, without your own hardware.
At lynes all of this sits in one app and platform, with an AI that is built in and developed in house instead of spread across several systems.
FAQ
Are UC and UCaaS the same thing?
Almost. UC is the concept, UCaaS is the cloud delivery model.
Do we need to replace everything at once?
No, many move over gradually and gather the functions over time.
What is the benefit?
Fewer tool switches, faster answers and a clearer view of availability.
Does UC suit small companies?
Yes, even smaller teams gain from having everything in one place.
Want to bring your communication into one app? Book a lynes demo.
