Sooooo, what exactly is a mobile phone system?
Let's start with the basics. So if you're not Google, you can probably easily scroll past this. Otherwise, as my professor at the university used to say (he spoke English); this one is for the peanut gallery:
In a mobile switchboard, all the company's mobile phones are fully integrated into the telephone switchboard. This means that you and your colleagues always have the switchboard functions with you no matter where you are. So you can answer the phone and forward calls even when you are out of the office. And if you can't receive a call, it's passed on to the switchboard, or a colleague, using answer groups and presence states.
That's it!
What are the advantages of a mobile phone system?
In addition to bringing the switchboard functions in your pocket, there are of course many other benefits of a mobile switchboard. Here are some of them:
Choose for yourself which number appears when you call out: your landline number, your mobile number or the company's switchboard number.
Choose which number you want to be reached on, and can change your settings with a simple tap of a button in the app.
You can receive calls from the phone system, or forward calls to colleagues. Wherever you are.
You can set which calls to go to the phone system, and which ones you want to let through.
What functions does your switchboard have to have?
Mobile switchboards include most of what you would expect from a standard corporate switchboard. Nowadays, you should be able to manage all switchboard functions directly in your mobile phone. Some of the most common features included in a modern mobile switchboard like lynes, and that you must have, include:
Mobile first: the most important thing to keep in mind when buying a mobile switchboard is that you should be able to do everything related to your switchboard directly in the mobile app. Not just certain things. The phone system should therefore be built “mobile-first” so that it becomes truly mobile.
Self-administration: you should be able to manage everything from user management to call statistics and add functions to the phone system, both via a web interface and on mobile.
Spoken presence messages: if you are unable to respond, a recorded voice message is played to hear a spoken absence message and you can leave a message.
Free calls within the company when you are in Sweden and call within the company phone system.
Ability to choose which number is displayed outwardly: so you can easily choose whether you want the switchboard number, your mobile number or hidden number to appear with the recipient.
Voicemail
Answer groups: this is an important feature that allows incoming calls to be linked to the employees who are logged in to the answer group. This is a must for customer support or sales.
Shortcode: so you can easily call selected employees, answer groups or similar within the company
What functions should the switchboard have?
In addition to the standard functions, in modern phone system services (such as lynes) there are a variety of other functions. Things that make your administration easier, simplify collaboration between colleagues, and help you better understand and optimize your company's telephony:
Call statistics & analytics: keep track of everything from call lengths to how many calls you miss and how different answer groups are performing
Video Calls & Video Conferencing
Telephone Conferencing
Internal chat for groups and projects
Integrations with external apps and software (such as CRM or support systems)
Don't lock yourself up with an operator, make sure the phone system is operator independent
Many mobile phone systems are tied to one operator. So if you want to switch - or add a subscription from another carrier - you can't. Or you have to change switchboards altogether. Therefore, make sure that the mobile switchboard is operator-independent, right from the start. It gives you a completely different freedom of choice and flexibility.
A mobile phone system from lynes works with several different operators so that you and your colleagues get the best possible coverage and choose the operators that suit you best. Today you can therefore use our own subscriptions, Telia, Tele2, Tre and Telenor together with our service. In addition, you can easily switch operators or mix operators in lynes. That is entirely up to you. The phone system will work just as well no matter which operator you choose.
Are there unnecessary features (that you can ignore)?
Today's mobile phone systems are bursting with features. lynes, for example, is a full-featured collaboration tool with tons of useful features for the entire enterprise. Telephony is just one piece of the puzzle of many.
But.
The great thing about choosing a modern, cloud-based mobile phone system is that you don't have to enable the features that you don't need. You choose only the features you and your colleagues want, and only pay for the ones you use.
So are there any unnecessary features? Yes. But unlike the previous generation's switchboard systems, today you can easily opt out of those you don't need. And don't have to pay for them. Clever huh?
What are the advantages of lynes mobile phone system?
The simple answer is that you should choose a mobile phone system from lynes because you can choose completely freely whether you want a basic version or if you want extra everything. If you want to put in a lot of offices, or few. If you have few or many employees. Our mobile phone system service is entirely cloud-based, so you can easily adjust both the number of users and features as your business needs change.
Modern, flexible and cost-effective
With lynes, you get a really good mobile switchboard that is both safe, secure and worry-free. Which is just so flexible that it can both grow and shrink as the needs of the company change.
You and your colleagues can easily communicate in our smart app, via voice calls, video and chat. You easily set your status, so your colleagues know if and when you're available. You also easily choose which number to display when you call out, and which voice response the caller should be met by.
- Safe and flexible phone system in the cloud
- Collaboration platform and phone system in one
- Easily integrate with your favorite apps
- Operator-independent - move by number and subscription
- Low, flat monthly fee
In its basic version, a mobile phone system from lynes is loaded with all the usual switchboard functions. In addition, there are a host of smart features that facilitate both customer service and internal communication:
- Group chat in the same interface as the phone system
- File and document sharing between colleagues
- Video Meetings & Video Conferencing
- Teleconference
- Customer chat for your website
- Integrated survey tool (lynes Survey)
- Statistics tool (lynes Analytics)
- Call log
- Call recording
- Multiple integrations for CRM, Microsoft 365 and support software
- And much, much more
Get started quickly and easily
lynes is super easy to get started with and has an easy to use, intuitive interface. This means that you do not have to spend time and money on training or implementation. In addition, you will have your own contact person who will help you with everything from invoice questions to technical support.
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