What is a phone system?
A phone system is a system, or service, used to control incoming and outgoing calls within an organization. They can be both physical and virtual (cloud-based) and today help businesses of all sizes streamline communication and improve customer service.
Which phone system suits you best?
A phone system for business comes in several different variants, the one that suits you best depends entirely on your needs. For example, you can choose a mobile phone system, corporate telephony from one of the major Swedish operators or a cloud switchboard from a smaller independent operator.
Different types of phone systems
Analog/physical switchboard
A cloud phone system is a so-called SaaS service, that is, Software as a Service. This means that instead of buying your phone system, you subscribe to a digital switchboard service, for a monthly fee.
Often, cloud phone systems are available in a basic version that you then build out with the features and number of users you need. The cloud switchboard is continuously updated by the provider, just like other software and apps you use, so you don't have to spend time on maintenance or updates yourself.
Cloud-based phone system
A cloud switchboard is a so-called SaaS service, that is, Software as a Service. This means that instead of buying your phone system, you subscribe to a digital switchboard service, for a monthly fee.
Often, cloud switchboards are available in a basic version that you then build out with the features and number of users you need. The cloud switchboard is continuously updated by the provider, just like other software and apps you use, so you don't have to spend time on maintenance or updates yourself.
Mobile switchboard
A mobile phone system is a central and important part of your business telephony. In it, you manage all incoming calls to provide good and professional service to your customers no matter where you are.
A mobile phone system can most simply be described as just the same thing as a cloud-based phone system, but primarily the company uses the mobile as a tool and not the computer.
Operator switchboard
As a complement to mobile subscriptions from an operator, they often offer their mobile phone system. An operator's switchboard usually includes the most common features at a perfectly reasonable price. For more advanced and innovative functions, pure corporate switchboards from independent operators are usually best suited.
Operator-independent business switchboard
With an operator-independent corporate switchboard companies can usually choose between 2-6 different mobile operators to use in their mobile phone in combination with the switchboard. It is therefore two things, a stand-alone switchboard service combined with an operator that can be, for example, Tele2, Telia, Telenor, Tre or lynes.
Standalone mobile switchboard
In Sweden, there are several independent providers offering more modern cloud-based telephony solutions. They are often characterized by clever and innovative functionality combined with ease of use.